Experience

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  Ds safety

  Jan 2009 - Jan 2013

  Client advisor and buying assistant

  -Involved with the buying department, managing purchse orders, keeping up to date with current trends in the industry-Aided completion of end of year accounts; developing my analytical skills-Managed areas of marketing, such as designing leaflets and their distribution and monitoring social networking accounts for the business; improving my innovative and creative capabilities-Involvement with website updating, enhancing my technical abilities.

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  Bar

  Jun 2009 - Aug 2011

  Bar shift manager and cocktail waitress

  I was responsible for ensuring customer satisfaction, taking orders on hand held devices, providing impeccable customer service and booking out spaces for large parties. I also often had the role of maitre d' providing continued service through to the restaurant. Furthermore I was front of house for high profile events, greeting clients and making sure they were happy with the service throughout the evening, dealing with any customer complaints. After a month I became head waitress in the cocktail bar and trained new staff members. Show less

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  Kaplan international colleges

  Jun 2012 - Aug 2013

  Student activity leader

  -Plan activities for students; improving and be pro-active, seeking to encourage, enthuse and involve all members-Have an approachable manner and actively help with any problems students faced-Keep accurate records of attendance and document invoices

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  Oxford brookes university

  Nov 2012 - Dec 2013

  -Reported student’s issues and grievances in formal meetings with faculty members; improved my communication and assertiveness when presenting information-Developed relationships with peers, expressing empathy with their problems; built on my interpersonal skills-Represented the University on talks at open days and gave presentations on reading a combined honors degree -Provide a service of facilitation to students studies, helping them in areas of report writing skills, time management, organisation and topics in accounting and financial information.

  • Student Representative and Ambassador

    Dec 2012 - Dec 2013

  • Peer Assisted Learning Leader

    Nov 2012 - Dec 2013
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  Ibm

  Jun 2014 - Aug 2015

  Its business operations support and education co-ordinator

  My role as part of the Business Management Global Technology Services Group, for UK & Ireland is considerably varied. Working within Operations has given me exposure to numerous business lines within IBM, allowing me to develop a high level understanding of the vital process implementation each business change requires in order to be successful. - Leading reports with the Sales Transaction team in Bratislava to report on missing purchase orders has assisted in expanding my cultural awareness. Improving my understanding of different communication preferences and cultural etiquette. - Constructing various business reviews for Management and Executives, by compiling data from different sectors of the business, has cultivated my time management, working to very tight deadlines. Frequent cause for format changes, has also enhanced my adaptability and flexibility.- Producing multiple claim reports for use in different areas of the business, has improved my excel skills, having utilized the many tools available.- Managing work instructions for a group of Industrial Placement students, has proven beneficial in allowing my leadership, communication and organization skills to evolve.- Being responsible for the internal Program Work Center, which holds all risks and issues for projects within ITS, providing status updates and associating these to their relevant projects. This has required providing, colleagues from all areas of work within IBM, education on the tool and being thoroughly organized with optimum communication in order to clear the unassociated record. Show less

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  Oxford brookes university

  Sept 2015 - Jun 2016

  Accommodation support
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  Kaplan international english

  Jun 2016 - Sept 2016

  Student welfare coordinator
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  Ds safety

  Mar 2017 - Jul 2017

  Growth marketing executive
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  Tag

  Jul 2017 - Oct 2019

  • Tour Specialist

    Aug 2018 - Oct 2019

  • Tour Executive- Graduate Trainee

    Jul 2017 - Aug 2018
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  Altour

  Oct 2019 - Jun 2024

  -Responsible for managing a high volume, fast paced music touring division. Ensuring resources are in place to enable the team to provide first-class service, efficiently. -Manage end-to-end processes, systems and programmes to increase accuracy and identify revenue opportunities. -Ensure streamlining across UK and US teams. -Look after the department P&L, overseeing all budget decisions. -Build and maintain positive client and supplier relations.

  • Music Operations and Client Manager – UK at ALTOUR

    Jul 2021 - Jun 2024

  • Music Travel Supervisor

    Oct 2019 - Aug 2021
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  Global travel collection and altour

  Jun 2024 - now

  Director of global entertainment strategy, advisor success – uk