Deep Enrich
Rafin I.
Sales Associate
93 followers
Greater Sydney Area
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About me
Business/Application Analyst at Bank of Sydney
Education
Queensford College
-Diploma of Digital Marketing Digital Communication and Media/MultimediaAICL
2011 - 2013Diploma of Accounting Accounting and Finance
King's Own Institute
2013 - 2016Bachelor of Finance & Management Finance and Financial Management Services
University of Technology Sydney
-Graduate Certificate in Business Consulting and Technology Implementation Business/Office Automation/Technology/Data Entry
Experience
Origin Energy
Jul 2011 - Oct 2012Sales Associate
Simply Energy
Oct 2012 - Jan 2014Sales Associate
Flight Centre Travel Group
Feb 2018 - Jul 2019Travel Manager
Bank of Sydney
Aug 2019 - now• Manage Platform- Support with change management, issues, root cause analysis and enhancements • Vendor management- Collaboration with 3rd party vendors/consultants to achieve business objectives.• Stakeholders collaboration- Understand business needs and requirements to provide solutions.• Change management- Gather requirements, Prepare user stories, implement changes and documentation.• Platform administration- Support end user with CRM and Internet Banking issues and provide solutions.• User Training- Train the new & existing users with systems. • Testing- UAT & Post verification testing. Show less
Business Application Analyst
Aug 2021 - nowCustomer Support Officer
Aug 2019 - Aug 2021
Licenses & Certifications
- View certificate
Business Analysis & Process Management
Coursera Project NetworkMar 2024
- View certificate
Digital Transformation in Financial Services Specialization
Copenhagen Business SchoolApr 2024 - View certificate
Strategic Technology Management
University of Illinois Urbana-ChampaignJun 2024 - View certificate
Business Analysis Foundations
LinkedInOct 2023
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