Ferra Dwi Lestari

Experience

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  Sweetness Melt Bakery

  Jan 2019 - Feb 2022

  Product Owner

  1. Applied customer feedback to develop process improvements and supportlong-term business needs2. Maximized productivity by keeping detailed records of daily progress andindetifying and rectifying areas for improvement3. Developed and maintained relationships with customers and suppliers throughaccount developement4. Established and administered annual budget with controls to prevent averages,minimize burn rate, and support sustainability objectives

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  PT Bank Central Asia Tbk

  Jun 2020 - Jul 2021

  BAKTI BCA Scholarship Awardee
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  PT Kreasi Inovasi Prosana

  Sept 2021 - Feb 2022

  Research and Development

  1. Research and develop new product of yogurt2. Trials new improvement of product3. Testing new product builds (sensory evaluation)4. Analyzing sample or product (brix, pH, viscosity, and spesific gravity/bulk density)5. Monitoring and sampling production of yogurt

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  IPB University

  Jan 2022 - Jun 2022

  Food Engineering Practical Assistant

  1. Prepare moduls and tasks for upcoming research experiments2. Use testing items and subjects to gather results3. Monitor ongoing tests and experiments4. Gather data and information from test subjects

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  Badan Pusat Statistik

  Sept 2022 - Nov 2022

  Field Inspector

  Field Inspection Officer (PML) at Registrasi Sosial Ekonomi (REGSOSEK) 2022 responsibilites: 1. Receive data collection documents2. Coordinate with the team by setting strategies and compiling activity schedules3. Sharing the workload with subordinates4. Coordinating with regional apparatus5. Assisting and evaluating team performance

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  PT Bank Panin Tbk

  Dec 2022 - now

  1. Increasing the achievement of home ownership credit sales growth in accordance with the set target2. Carrying out marketing activities and crossselling Panin Bank products either by getting new customers or adding products that customers already have3. Maintaining the quality of the home ownership credit portfolio by monitoring the daily outstanding and payment control/repayment of obligations4. Conducting a review of the mortgage application (new/change/replacement of guarantee/refundment/cancellation/extension) as well as carrying out the process of binding credit, collateral, and credit disbursement in accordance with the terms and conditions that have been approved by the Credit Committee5. Providing daily sales activities in the form of call & visit reports accurately and periodically6. Collaborate between the back office and the front office effectively so as to increase the speed of services7. Maintaining good relationships with external parties (Developers, Property Brokers, and Notary) who is related to work with home ownership credit8. Responsible for maintaining and increasing customer satisfaction (service) in order to improve the quality of service so as to support Branch business operations and growth9. Handle customer complaints, follow up and resolve complaints or transfer it to another related unit10. Applying Know Your Customer (KYC) to every customer as form of risk mitigation and ensure accurate transactions11. Responsible for improving knowledge and related competencies home ownership credit products and cross selling other products at Panin Bank12. Perform other duties or guardianship given by superiors to ensure excellent home ownership credit business performance so that it can support the growth of the bank's overall business Show less 1. Visit developer & broker to maintain relationships, and establish cooperation with the company 2. Assess clients through mortagage loan options and build positive relationships3. Educate clients on mortgage rules and regulations, interest rates, and the application process4. Recommend the mortgage plans that best align with client’s backgrounds and needs, drawing on research and personal expertise5. Collect the financial documents and information needed to complete a mortgage application, performing research and conducting interviews as needed, and ensure that all information is complete and accurate6. Maintain & analyze client’s data, analyze financial capability, and prepare report on client’s creditworthiness7. Keep an open line of communication with applicants throughout the process, providing updates and answering any questions that arise 8. Drive sales by developer pricing strategies & improving market penetration9. Handle client’s complaints and take appropriate action to address them10. Offering other product: bancassurance, credit card, funding, etc Show less

  • Senior Mortgage Account Officer

    Sept 2024 - now

  • Home Loan Account Officer

    Mar 2023 - Sept 2024

  • Account Officer Development Program

    Dec 2022 - Feb 2023