Nosizwe Simoko

Experience

• 

  Department of Science and Technology

  Apr 2014 - Apr 2015

  Intern

  • Standing in for the Deputy-Director of Advanced Manufacturing Technology Division following his resignation• Quarterly monitoring of the research, development and innovation projects• Coordinating internal approval, initiating contract agreements and facilitating transfer payment• Contract management support• Initiating and coordinating project outputs and impact reports in partnership with implementing partners• Knowledge management, specifically using an internal document management system and repository• Compiling internal progress, closure and impact reports of the DST projects and programmes Show less

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  Axiz (Pty) Ltd

  Nov 2016 - Feb 2018

  Sales support

  • Assist drive the company’s vision and direction by translating it to the team and individual Account Managers• Continuous evaluation of the team’s short to medium term plans and measures, while modifying current practices to maintain or improve on the company’s growth deliverables• Assist Sales Support Manager to facilitate and directing team member’s growth and development to create a strong internal company talent pool,• Assist with the management of internal staff within the sales department• Providing weekly and monthly forecasts with respect to revenue forecasting, sales, profit, losses, etc.• Compile information/data for Account Manager’s Key Performance Area reviews• Facilitate with the resolutions of customer complaints Show less

• 

  Axiz (Pty) Ltd

  Apr 2018 - May 2023

  Operations Management• Leading implementation of ISO 27001/2 and COBIT-19 governance structures within the new Managed Services Business Unit• Work with the Chief Technology Officer to drive the implementation and adoption of digitalisation and servitisation transformation within the company• Defined, implemented end-to-end operational processes, procedures and policies.• Define team and vendor performance metrics, create performance/management dashboards• Assist in drafting and reviewing vendor contracts with the view to assess risks and implementation requirements• Drive execution of the strategy in terms of operations and operational risk in the Security, Cloud Consumption and Managed Services Business Unit• Identify and management of operational risk across the division• Investigate bottlenecks or root cause of issues and improve process flows with the view to improve customer experience and operational efficiency• Resolve operational, vendor and customer-related issues that lead to poor customer satisfaction and SLA non-adherence• Provide guidance to staff with regards to business needs in terms of process design and problem solving• Liaise with developers to ensure development of customer interface and process that will drive automation, efficiency and data-driven decision making• Conduct secondary research into emerging technology and security trends Supplier Management • Interface management of Managed Services’ service providers and suppliers to ensure delivery to agreed customer SLAs, scope, quality and performance• Align supplier SLA and procedures to Business policies, standards and processes• Understand the content of relevant service agreement to ensure that the agreement are executed accordingly• Establish service provider and internal SLA to ensure they meet customer SLA• Analyse underlying query resolution data and information to identify trends that require fundamental improvement Show less • Deliver monthly internal management report• Leading day-to-day management of operational service delivery• Resolve challenges that lead to decreased productivity, while increasing process visibility• Monitor financial performance indicators • Comply weekly and monthly performance reports• Conduct forecasting meetings which included business development managers, business managers and executives• Monitoring new ERP system adoption and assist drive adoption of the system• Reviewing the current process and implementing process improvement• Historical trend analysis and using them for forecasting• Analysis and compilation reporting on problem areas with recommendations for improvements• Monitor stock movements such as ageing stock and projected stock depletion Show less

  • Operations Manager

    Jun 2020 - May 2023

  • Operationls Assistant

    Apr 2018 - May 2020
• 

  Axiz

  Jul 2023 - Dec 2023

  Microsoft Support Manager

  • Manage Microsoft consumption and subscription invoicing: pre-billing checks, post-billing checks, exception invoicing, investigate courses of billing issues, resolve errors and close monthly billing• Monitor and correlate financial data from input files across all system up to customers invoices• Manage vendor rebates to the company and rebates to the customer: includes allocation, calculation, payment, and report on rebates (rewards) programme• Tracking business performance and compiling these reporting for Chief Digital Officer (for EXCO) and board meetings• Liaise between various interested parties (e.g. legal, engineering, digital team, finance, etc.) through the project/programme lifecycle• Participate in solution design process by articulating business needs and recommending solutions to various stakeholders• Conduct root cause analysis of problems and resolve with affected and impacted stakeholders• Analysis, implementing, documenting and streamlining consumption, subscription and rebate(rewards) processes with the view to improve customer experience Show less

• 

  Clientele Limited

  Jan 2024 - now

  Operations Management Specialist

  Business Optimisation• Design, implement and standardised inter and intra company operating procedure and best practice• Identify and implement processes automation that improve customer experience and efficiency• Drive cross-functional project and initiative that enhance operational efficiency that align to strategic goals• Support Sales and Product developments teams in the planning and execution of sales incentives programmes and product creations Financial Management• Define and implement payment management strategies that improve supplier payment process• Define and implementation of service provider cost controls strategies • Analyse billing data with the aim to identify customer behavioural changes and anomalies that impact expenditure and profits • Identify bottlenecks in payment process and areas for automation• Support and review monthly billing and supplier payment• Resolve challenges that have an impact on the financial position• Monitor and manage operational budget, income and expenditure Monitoring and evaluation• Evaluation, monitoring the adequacy of internal control• Compile impact analysis of change request on operations and financial position• Collect and analysis and report on operational performance and provide recommendation Supplier Management• Define and implement strategies that enhance service delivery and reduce operational risks• Redesign supplier performance metric in order to meet current company strategic goals• Monitor and evaluate supplier performance in accordance to agreed service level agreement• Conduct impact assessment on any supplier changes• Compile and review monthly service provider performance reporting and provide recommendations Show less