Mr Joel Joseph

Experience

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  Cyberjuniour.net

  Aug 2007 - Mar 2008

  IT Consultant

  Office administration, Local Network control and maintenance. Update system software programs, (DHCP) and maintain business activities towards customers

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  Vodacom Tanzania Limited

  May 2010 - May 2011

  Ag .Project Administrator & Data Support

  -Monitoring and administrate the freelancing project in order to maintain connection growth as per target given, provide after support products knowledge to Team leaders and freelancers.-Acquisitions and retention of subscribers in the data portfolio is achieved and exceeded sales and sales targets.

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  Vodacom Tanzania Limited

  Oct 2011 - Dec 2012

  • Service Delivery:o To ensure that all requests related to service delivery to customers is managedunder set SLAs.o Enforcer of all policies and procedures for Enterprise Sales functions that needthe Business desk attention.• Service Support:o Proactively provide support to the Corporate Customers while ensuringcustomer’s loyalty is always a priority.o Proactively Manage customer queries and provide immediate solutions (includingfollow up of escalated issues).o Manage the Vodacom customer premises (door-step) support desk based on theapproved schedule.• Responsible for first level support of Voice and Mobile Data issues before escalation.• Responsible with escalated queries; their follow up and with constant feedback tocustomers.• Coordinate and participate in:􀀹 Scheduled corporate customer premises support.􀀹 Propose and manage proper scheduling based on workload• Owner of the Enterprise Sales end user service delivery activities. Show less

  • Service delivery Executive

    Dec 2012 - Dec 2012

  • Sales Executive

    Oct 2011 - Nov 2012
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  Vodacom Tanzania Limited

  Jul 2013 - Jul 2014

  Account Manager

  Essence of the role/Key Accountability - Responsible for the in country acquisition of 1 – 4 Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom - Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user ( ARPU) and account (ARPA).- Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers - Works collaboratively to provide direction on the service relationship for nominated accounts- Inputs to decisions on new propositions, product mix and services for customers Show less

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  MIC Tanzania ( Tigo )

  Jul 2014 - Oct 2016

  Corporare Key Account Manager

  1. Responsible for the in country acquisition of 1 – 4 Tigo Enterprise accounts and delivery of profitable, long term business of those accounts to Tigo 2. Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user (ARPU) and account (ARPA). 3. Establishes appropriate relationships with customers in Tigo and leverages those relationships to ensure maximum financial return from Tigo customers 4. Works collaboratively to provide direction on the service relationship for nominated accounts 5. Inputs to decisions on new propositions, product mix and services for customers Show less

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  Spice VAS Africa Pte Ltd

  Oct 2016 - Jan 2017

  Head Of Contents

  - Supervising Content division in Tanzania- Working closely with East African artist to ensure revenue generated from their contents- Responsible for Content acquisition both Audio & Video- Responsible for Contents distribution & reporting for Tanzania.- Value Added Service especial on RBT & MOD- Responsible for MZIIKI App revenue growth and contents ingestions.