Facundo Cordoba

Experience

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  Apex America

  Aug 2007 - Jan 2009

  IT Support

  Desk Support, Hardware/Software. Configuration and settings of ADSL connections for TelCo's Enterprise Clients (Windows & Mac OS). Modem, routers and switches configurations (CISCO, LYNKSYS), Static IP’s, DHCP.

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  CDSI Argentina S.A

  Dec 2009 - Dec 2010

  Tech Support

  Identification and solution of technical issues; our team was in charge of monitoring the equipment's connectivity in Lottery times for all the retailers. Worked with different technologies: ADSL/GSM/3G/DIAL UP. Field technician assignation (when required)One of our main processes was to backup critical data in all the agencies.

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  Hewlett-Packard

  May 2011 - Oct 2015

  IT Service Delivery Consultant

  As an IT Service Consultant (SysAdmin), I worked with different HP's Clients located in the US, providing IT Services/Consulting. I gained vast experience managing tickets in different systems, also in coordinating groups, changes and anything related to the client's IT infrastructure.I have also provided full support on Requests, Change and Incident Management (Low, Mid & High Severities) always centering our services on the ITIL Foundations.Key collaborator on the migration of new services, work groups merging and tasks.Responsible of the ASO's (Account Security Officers) knowledge transfer. I also took part on the design of a new tool used for LEAN system purposes within the Company, this tool was centered on determine and improve the entire Leverage Team (Argentina) productivity.I developed, reviewed and corrected critical documentation in order to fulfil ISO 27000/27001.Deployed new processes on several Clients without affecting their services. I successfully worked with different teams located in Europe/USA by planning and executing critical tasks.I formed part of the team that designed and deployed new scripts in the HPSA (Script's Platform) in order to optimize old processes. Our team's productivity considerable increased after that.All our tasks were centered on Access Management with different supported platforms such as: Windows Servers (2003/2008/2012) and Active Directory, Unix/Linux Servers: Red Hat, Solaris 8/10/11, AIX, HP UX, Sun OS, SuSEClients: Reynold's INC (Team leader & Focal Point), Convatec, Phoenix, TOPS Corporate, Dtag, and Jcrew. Show less

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  Intel Corporation

  Mar 2016 - Mar 2017

  IT Support Engineer

  As an IT Support Engineer, my responsibility is to resolve and provide solutions in the DataCenter Infrastructure, along with all user's issues regarding Access Management (Active Directory: Domain accounts, GPO, VPN, share folders, etc.). Asset Management and Inventory. Focal Point for HP Printers & Cloud Systems.A/V and Imaging support.McAfee EPO Console AdministratorI formed part of different projects such as: Installation and testing of a new Bandwidth Incremental on Site; By helping an outsourced networking team to establish and test specific VirusLab environments for testing purposes (McAfee Projects); I have also developed a project about a 'SED Environment' for security purposes.I worked side by side with our SiteOps Manager and our Accountant in order to obtain a new office expansion (Intel), several and different tasks were executed, such as: Find and contact TelCo providers, check the availability of Fiber Optics circuits, find offices that could reduce our costs regarding 'Security & Compliance' terms demanded by Intel ASDC, to coordinate and establish a plan for a new BCR (Business Communication Room), etc. (this project was terminated by Intel when they sold McAfee and their IsecG business unit).I developed, reviewed and corrected critical documentation in order to fulfil ISO 27000/27001.All my tasks were managed and centered on the ITIL Foundations processes: Requests, Incidents and Change Management.I explored and learned the ways of Agile Methodologies based on SCRUM. Our Site is focused on Software Development, so I took that as a big opportunity to enrich my management profile. I'm actually studying to receive my first SCRUM Certification. Show less

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  Schneider Electric

  May 2017 - now

  Crypto Global Services | Global Technology Services (GTS) - IT Infrastructure Security & Architecture Global Directory Services Operations

  • Global Infrastructure Security Engineer

    Oct 2021 - now

  • Senior Infrastructure Operations Engineer

    May 2017 - Oct 2021