Florent Herisson

Experience

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  Scenaris, Ltd

  Jan 2000 - May 2002

  Co-Founder and Project Director

  • Company specialized in pre-production of multimedia creations. • Analysis of the Canadian market, providing financing solutions in France and Quebec. • Worked in product definition and evolution, i.e., the creation of video games scenarios (The Fourth Coming tm).

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  Audirep

  Sept 2002 - Feb 2005

  Survey Field Manager

  •For different marketing surveys, supervised the management and constant recruitment of surveyors all over France.•Developed new informatics tools for logistic and management of these and introduced the use of palm pilots for direct recording in the field.

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  Okodom

  Jan 2006 - Oct 2007

  Co-Founder

  • Co-founded Okodom company dedicated to promote domestic service through the Internet.• Design and maintenance of the data base mechanics using PGrSQL and Php

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  Freelance (Self employed)

  Jan 2008 - Apr 2013

  Freelance Marketing Survey

  • Data analysis, transfer of survey results for studies directly after marketing surveys on the field.• Recruitment of short-term contracts for marketing surveys, specialized on face-to-face operations.

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  Concentrix

  May 2013 - Feb 2014

  Customer Service

  • Handling of ASOS customers queries on all mediums available (e-mails, phone, Socialmedia including Facebook, twitter, Google+, Instagram)• With a minimum of 65 contacts a day, up to 140, and providing quality ratings above 90%weeks after weeks for ten months.

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  ZeniMax Online Studios

  Feb 2014 - Sept 2014

  Customer Support Representative

  • Billing, providing solution to billing queries, account queries, and workarounds to deliver access to The Elder Scrolls Online.• Technical, solving network issues, solving technical bugs and watching over new developments on the gamer side, hardware and network technology.• Providing on time reports on nightshifts activities through Top 3 issues and headcounts.• Assisting co-workers on Technical issues.• QA testing in Alpha and Beta stages (Functionality Testing, Regression, BAT or SmokeTesting). Show less

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  Electronic Arts (EA)

  Sept 2014 - Apr 2017

  Star Wars: The Old Republic specialist advisor, managing escalation queues.• Maintaining main KPI since beginning of mission with Tier 3 team.• Assisting co-workers on Technical issues and investigating post release bugs in Multiplayer game environment.• This position implied the extensive use of JIRA and other internal tools to communicate with the development team in Austin, Texas for bug reporting. • FIFA 2015 – Sims 3 & 4 – Dragon Age: Inquisition – The Simpsons: Tapped Out, and other games in the EA catalogue coverage on technical and billing issues with the French market.• 100 % Csats from my start as an agent within EA• Assisting co-workers on Technical issues.

  • Customer Support - Tier 3 Bioware - Team Captain

    Jan 2015 - Apr 2017

  • Customer Support

    Sept 2014 - Jan 2015
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  エイシンテクノ株式会社

  Sept 2017 - May 2021

  メッキ加工

  • Chrome electroplating of specific electronic parts from a few micron to a few centimeters.• Developed own chemical solution using different chromic acid and other acids for density and hardness optimisation.•Evolution in high risk environment (Multiple acids manipulation, understanding of security measures in Japan).• Project Leader in the development of a new working process, leading to Quantity and Quality improvements (switching production from a few hundreds to thousands a day and developing the Quality tests solution). Show less

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  Toto Trade Wine

  Aug 2021 - Feb 2022

  Audit Management, Marketing development, Development of IT tools

  In charge of switching the company from analog to digital structure.Database and marketing tools creation using own designed application in PhP, PostgreSQL, python(Django especially).