Diego Medeiros

Experience

• 

  Oftalmodiagnose

  Aug 2009 - Jan 2013

  Technical Support Specialist
• 

  Algar Tech

  Jan 2013 - Nov 2020

  Support Analyst

  As part outsourced support team, reporting to IT Manager, responsible by:- IT Focal point / Tier-2 support;- Management, support and troubleshoot of Windows server farm, including the virtual machine environment based on VMWare vSphere;- Backup administration, management/rotation of tapes, recovery tests; - Maintenance and support of network devices (routers, switches and access points, Cisco based); - Configuration, maintenance and support of PBX system;- End-user Support.- Relations with suppliers.Key Achievements:- Support for IT Infrastructure team in nearshore model during a network transformation;- Increase of customer satisfaction, based on on-time response and problem solve capabilities of the new team.Technologies: Windows Server/Desktop - VMware - Dell - EMC - VCE - Cisco - Avaya - SAP - Microsoft Office - Splunk - ServiceNow - Remedy IT Service Management - Veritas - Checkpoint Show less

• 

  IP3 Soluções

  Nov 2020 - now

  Management of IT infrastructure and DBA team, reporting to the Chief Technology Officer, withthe following responsibilities:- Manage and direct the activities, projects and human resources of the Infrastructure team (Support, Infrastructure and Database Admins), ensuring the correct alignment with the company's business strategy, as well as its security;- Update and apply new policies, procedures following Security IT Standards and Data Privacy and Protection Regulations;- Ensure the documentation and updates of IT processes;- Indicate new technologies according to the company's needs, evaluate and test new technological resources;- Integrate the IT Infrastructure team with other areas of the company enhancing collaborative work;- Follow, develop and direct the IT Infrastructure projects.- Reduce incidents and requests response time using Agile methodologies and Kanban;- Vulnerability Management design and implementation;- CI/CD Pipeline security improvements; - Cumulative IT Infrastructure Analyst roles.Technologies used:Azure - Fortinet - Windows Server / Desktop - GNU/Linux - Hyper-V - MSSQL/MYSQL/Postgree - Cisco - Asterisk - Kanboard - Gitlab - Jenkins - OpenVAS - SonarCube - Grafana - Zabbix - HashiCorp Env - Veeam Show less Configuration, maintenance and support/troubleshoot of: - Windows Server and Linux Server farm, including the virtual machine environment based on Hyper-V; - Cloud Infrastructure and Services - Microsoft Azure/Office services; - Network devices (routers, switches and firewalls); - Network Services (AD, DNS, DHCP, WDS, WSUS, VoiP, Backup Admin, etc);Key achievements on period:- Observability configuration of alerts, triggers and dashboards using Zabbix and Grafana;- Standardization of configuration in all network assets, applying hardening configurations; - Network segmentation and N-tier Firewall architecture implementation;- Apply lean IT methodologies to simplify infrastructure administration;Technologies used:Azure - Fortinet - Windows Server / Desktop - GNU/Linux - Hyper-V - MSSQL/MYSQL/Postgree - Cisco - Asterisk - Kanboard - OpenVAS - Grafana - Zabbix - HashiCorp Env - Veeam Show less

  • IT Infrastructure Coordinator

    Aug 2021 - now

  • IT Infrastructure Engineer

    Nov 2020 - Aug 2021