Natasha Terry

Experience

• 

  Tygerburger

  Jan 2002 - Dec 2002

  DTP Graphic Design
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  Old Mutual Limited

  Feb 2003 - now

  MFC Product Owner with key focus on Old Mutual Protect - Retail Risk Proposition. Delivery of key strategic initiatives as per product roadmap. System and product intgration and enhancement. Management of the Product Backlog with various stakeholders and across channels and segments within the OML landscape. Coordination and prioritization of needs and changes for delivery. Oversight and SME function during planning, refinement, review and implementation. Understanding and mapping of end to end customer and sales user journeys in order to deliver on these needs. Subject matter expert for all Old Mutual Protect Product engagements and collaborations across the different business units, channels and segments. Show less As from 1 October 2021 I have been assigned to the SAT Integration Project team as OMP Product Owner. Ensuring we deliver on key strategic initiatives as per product roadmap. Management of the Product Backlog. Coordination and prioritization of needs and changes for delivery. Oversight and SME function during planning, refinement, review and implementation. Understanding and mapping of end to end customer and sales user journeys in order to deliver on these needs. Acting as subject matter expert for all Old Mutual Protect Product engagements and collaborations across the different business units, channels and segments. Deployment testing and sign off. Show less Group Schemes, Retail Mass: Broker Distribution. (Based at the Tygervalley Branch in Bellville)I manage a team of 10 admin staff members based in Tygervalley, Worcester, George, Port Elizabeth, Bloemfontein, Kimberley and Upington. My duties include regular travel and day to day running of the branches, set-up and procurement for new branches. Assessing and evaluating controls, procedures and policies and ensuring they align with our company values, rules and regulations. Travelling to all my branches for bi-annual assessments in order to make sure they follow the guidelines as set out by Group Internal Audit and our Risk department. Annual Budgeting, monthly expense management and reports for all branches, stock control and asset management. New branch setup/project managing. Complying with health and safety - OHASA requirements, training and up skilling of staff, performance management, bi-annual performance appraisals, recruitment and selection and new staff on-boarding. Currently assisting 6 learners with work-place experience via their learnership (INSETA). I received an Outstanding Achievers Award for 2013 during the on-shore convention in the beginning of 2014. I completed a MODP (Managers of Others Development Program) in 2012 and was selected as Top Student. I love what I do and work with a great group of people. Being the support function to our sales part of the business we make up a winning and successful team. Show less Senior Administrator/2IC. Worked in the Individual Life, New Business department, GL policy Quality Assurance (QA) and stand in Team Leader.Duties included: Assisting team leader, Business Process Managment (BPM) knowledge and experience. Managing a team of up to 15 staff members. Process enhancements/changes. Keeping our Service Level Agreement (SLA) on target, meeting production targets. Initiating and Investigations for policy contract "Cool-Offs" and Refunds. Medicals (coding/capturing and updating)Assist with Annuities. Office Budget overview. Staff Coaching and training. Electronic Mailing System (EMS) - Mailbox, complaints, corrections and queries. Project Lean, Role Design Project and new world working knowledge and experience. Team Leader programManagement and team meetings. Capturing, Authorising and Quality Control within my team.Leveling of work, maintaining SLA and stats. Product Knowledge: Greenlight, MAX investments, MAX income – Product training. Show less

  • Product Owner - Agile

    Feb 2023 - now

  • Business Specialist - Product Owner Secondment

    Oct 2021 - now

  • Technical Specialist

    May 2017 - now

  • Distribution Support Manager

    Oct 2011 - Apr 2017

  • Senior Aministrator

    Feb 2003 - Sept 2011