Vaskia Bailey

Experience

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  Nyumburu Cultural Center, University of Maryland

  Aug 2015 - May 2019

  Student Worker at Nyumbru Cultural Center

  • Serve as an assistant to the Associate Director and faculty, answer calls at the front desk, and organize documents• Collaborate with other employees to host various cultural events such as the annual fish fry and open mic night.• Promote Nyumburu Cultural events in order to improve campus-wide diversity and inclusion.

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  Division of I T Help Desk, University of Maryland

  Aug 2016 - Oct 2019

  Division of Information Technology

  • Connect students, faculty/staff, and alumni with technical solutions to ensure optimal function.• Refer customers to other departments, that would further assist them with the issue at hand.• Document all calls and live chat to explain what task were completed using ServiceNow to create tickets of incidents• Analyze and diagnose technical, software, and account security issues within the campus community• Evaluate user directories and IT resources to form solutions to the customers’ problems.• Write knowledge articles on procedures for solving technical issues Show less

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  US Department of Agriculture (USDA) Agricultural Research Service (ARS)

  Oct 2019 - Mar 2020

  UI Designer /Desktop support technician

  - Update BHNRC website using Umbraco, to make it user friendly while fixing broken links.Setup and manage meetings using Cisco Webbex.- Shadow IT Support Technicians to learn more about how to setup and break down Desktops and PC’s. Learn how to reset passwords, connect to VPN, and trouble shoot computers.- Setup and Install software on employees computers and devices.- Use Excel to organize financial information and update preexisting files.

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  Consumers Energy

  Aug 2022 - now

  Industrial Engineer