Stefania Vancea

Experience

• 

  S.C. A.D.M. Farm P.L., Timisoara

  Jan 2009 - Nov 2009

  Stocks administrator

  - Operation of goods movements in stock- Keeping documents related stocks- Perform monthly inventory stock of goods- Active participation for loading / unloading in the warehouse company- Superior reporting any discrepancy between the physical stock and the scripting- Providing information about stocks- Respectarea legislatiei de gestiune a stocurilor

• 

  Sales Representative

  Sept 2009 - Feb 2015

  Naturali Prod S.R.L

  - Promoting and selling store products- Identify customer needs and propose the best solutions creating a consultative sale- Administered stock of goods and attending merchandise inventory- Providing support to other team members in the store

• 

  Dura

  Apr 2011 - Sept 2011

  Assembler

  - Assembling the various components in order to achieve the finished product, handbrake cable and central locking cable, for different types of vehicles- Ensuring achieve production plan

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  Green Life Distribution S.R.L

  Feb 2015 - Sept 2015

  Key Account Representative

  Presenting and promoting products from our portfolio to doctors, pharmacies, health food stores and drugstores- Initiating, maintaining and developing relationships with doctors, pharmacists and existing customers - Promoting the company image- Monitoring food supplements market and exploit the opportunities identified- Participation in events organized by the company (symposiums, round tables and presentations)- Organizing events / meetings with doctors- Drawing up periodic reports Show less

• 

  Birotica Mobil

  Sept 2015 - Dec 2015

  Corporate Sales Agent

  - Initiating, maintaining and developing relationships with customers- Presentation of the company's monthly offers- Attracting new customers- Competition monitoring and identifying new opportunities- Taking and confirmation of orders- Collecting bills and ensuring the observance of payment terms- Achieving the targets set- Drawing up periodic reports

• 

  Alcatel-Lucent

  Dec 2015 - May 2019

  Service Analyst

  - Network Traffic and Performance Monitoring while maintaining high level of customer satisfaction by providing services fully compliant with the Service Level Agreements and minimizing impact on customer service- Monitoring the network, events and execute pre-defined scripts in case of alarms and incidents reported by network management systems- Identifying service degradation associated with events and incidents, assess business impact, isolate root causes and initiate corrective actions- Tracking, re-directing and escalating the workflow of incidents to subsequent support as needed to resolve incidents Show less

• 

  Nokia

  May 2019 - now

  Telefonica Project- Assign each member of the team tasks based on their competencies and the shift/project needs- End to end management of major impact incidents&requests escalated- Provide ongoing support to Network Analysts, training on new features or technologies and expert troubleshooting advice- Lead complex outage from a technical side and restore the services in collaboration with customer, partners and Technical Support Operations.-Assistance for field staff during various implementation activities, planned works and related troubleshooting- Based on business needs and according to the Delegation of Authority, supervise and offer support for Network Analysts during their shifts- Inform the next Shift Manager about pending task/outages Show less Telefonica Project- End to end management of major impact incidents&requests escalated- Provide ongoing support to Network Analysts, training on new features or technologies and expert troubleshooting advice- Lead complex outage from a technical side and restore the services in collaboration with customer, partners and Technical Support Operations.-Assistance for field staff during various implementation activities, planned works and related troubleshooting- Based on business needs and according to the Delegation of Authority, supervise and offer support for Network Analysts during their shifts Show less

  • Shift Manager Telefonica

    Jun 2017 - now

  • Network Service Engineer Telefonica

    May 2019 - now