Muhammad Y.

Experience

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  Pak Libya Holding Company (Pvt.) Ltd.

  Jul 2007 - Sept 2007

  Intern

  At Accounts Department• Learnt the Debit and Credit voucher concepts.• Learnt the development of the financial statements. • Learnt the Auditing methodologies.At Investment Banking Department• Got exposure of interbank borrowing and lending terminologies.• Got knowledge of corporate financial institutional transactions.• Got awareness of corporate investment strategies. At Securities and Portfolio Management Department• Gained experience in investing in Karachi Stock Exchange.• Gained experience in Portfolio diversification.• Gained experience in short term and long term stocks trading strategies.• Gained Fundamental and Technical analysis of financial markets.At Consumer Banking Department• Exposed to consumer’s level borrowing and lending SOPs.• Exposed to verification and processing of loan documents.• Exposed to NADRA’s database for borrowers.• Exposed to loan collection procedures. At Treasury Operation and Fund Management Department• Gone through the fund management skills.• Gone through government and corporate financial instruments transactions. Show less

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  TRG Customer Solutions

  Sept 2009 - Jun 2011

  Handling customer complains, maintaining KPIs with certain defined SOPs, providing best possible solutions to their problems.Customer Assistance: Provide excellent customer service and support to Telenor customers through various channels such as phone, email, chat, or social media. Address customer inquiries, complaints, and technical issues promptly and professionally.Issue Resolution: Investigate and troubleshoot customer concerns or problems, working to resolve them effectively and efficiently. Follow established procedures and guidelines to ensure accurate and timely resolution of customer issues.Product and Service Knowledge: Develop a deep understanding of Telenor's products, services, and offerings. Stay updated on new features, promotions, and policies to provide accurate and up-to-date information to customers.Account Management: Assist customers with account-related tasks, including billing inquiries, payment processing, service upgrades or downgrades, and account maintenance.Customer Retention: Identify opportunities to enhance customer satisfaction and loyalty. Proactively engage with customers to understand their needs and offer appropriate solutions or recommendations to meet their requirements.Documentation and Reporting: Maintain accurate and detailed records of customer interactions, issues, and resolutions in the customer support system. Generate reports or summaries to track trends, identify common customer concerns, and provide insights for process improvement.Collaboration: Collaborate with cross-functional teams, including sales, technical support, and operations, to ensure a seamless customer experience. Share customer feedback and insights with relevant teams to drive improvements in products, services, and processes. Show less

  • Customer Support Executive, Telenor

    Sept 2009 - Jun 2011

  • Customer Support Executive

    Sept 2009 - Dec 2009
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  Aptech Computer Education Pakistan Operatons

  Jan 2012 - Sept 2012

  Visiting Faculty

  Foreign langauge trainer, preparation for presentations and groming personality.Training methodology includes the following: 1) Multimedia and scientific Presentations.2) Negotiation and argumentation building.3) Creative thinking and imparting creativity among learners.4) Tackling hostile audience.5) Linguistic skills.6) Innovative audio / video techniques to increase the learning and retaining power.

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  Breezecom

  Feb 2012 - Jun 2012

  Business Development Executive

  Maintaining and managing entice customers, providing best VOIP solutions to international customers, while keeping all the SOPs unbreached.The following were the major responsibilities at work.1) Customers' daily minutes consumption2) Customers' daily balance utilization.3) Escalating network issues to NOC.4) Adding and altering tariff plans of international customers.5) Providing optimum utilization of customers' balance while being competitive in the market.

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  The Aman Foundation

  Sept 2012 - Sept 2014

  Training and Development Executive

  As Instructor:1) Training and equipped the young generation with the latest and updated information of Computer system.2) Grooming the students for better future.3) Train students about the skills required for performing the smart job at local and international workplace.As System Analyst for Student Affairs Department:1) Developing the centralized system to integrate and control the operations of Student Affairs Department.2) Program the software to track and eliminate bugs in the system.3) Transforming the SOPs to make the workflow integrated and controllable.4) Assisting Program Head in core business operations.As Trainer to Support Departments:1) Training Admin Staff for building internal system and help them the work done.2) Training Operation Staff to construct the work model to enhance the productivity. Show less

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  ABIC

  Mar 2015 - Mar 2019

  HR Manager

  Talent Acquisition and Management• Embed and facilitate the succession planning process, & ensure ownership by the business, Identifying critical positions, their bench, their skill gap and development plan thereof.• Ensure development plans are in place for all key talent and support line management in identification, development & retaining a pool of talents within the Operational functions. • Work with the Operational teams to ensure their career framework is properly leveraged and promoted within our company to grow our talent.• To partner with the Talent Acquisition in selecting the right candidates in response to an internal job request for the Operational departments.• Focus on attraction and retention of strong talent to ensure a diverse talent pool that is in line with the talent strategies.• To ensure compliance to the recruitment process, starting from job request all the way until joining of fresh recruit.Performance management• Support people management initiatives, coach & develop line managers to build their people management capability.• Support managers and employees on underperformance creating individualized PiP for each case.• Lead the calibration for YE ratings within the Departments.• Consult Management during the merit process, organization redesigns, promotions, new job introduction, etc., ensuring proper job evaluation, salary proposals etc.Reporting and Documentation• As a pioneer employee, create, build and participate in the functional and operational domains, that include, intense analyses, ad hoc reporting and communication. Show less

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  BOL Network

  Apr 2019 - Aug 2019

  Assistant HR Manager

  HR Operations: Assist in managing day-to-day HR operations, including employee onboarding, offboarding, HRIS management, payroll administration, benefits administration, and employee record maintenance.Recruitment and Selection: Support the recruitment and selection process by collaborating with hiring managers, posting job advertisements, screening resumes, conducting interviews, and assisting with candidate evaluations and offers.Employee Relations: Assist in fostering positive employee relations by addressing employee queries, concerns, and grievances. Promote a healthy work environment and help resolve conflicts through effective communication and problem-solving.HR Policies and Compliance: Assist in developing, implementing, and communicating HR policies, procedures, and programs. Ensure compliance with employment laws and regulations and keep updated on changes that may impact HR practices.Training and Development: Coordinate training and development initiatives, including identifying training needs, organizing training sessions, tracking employee development plans, and evaluating the effectiveness of training programs.Performance Management: Support the performance management process by assisting in goal-setting, performance evaluations, and feedback sessions. Provide guidance to managers and employees on performance-related matters.HR Reporting and Analytics: Compile HR data, prepare reports, and analyze trends to provide insights for management decision-making. Monitor HR metrics related to turnover, engagement, and other relevant HR indicators.Employee Engagement and Culture: Assist in implementing initiatives to enhance employee engagement, satisfaction, and retention. Contribute to fostering a positive company culture and organizing employee events or activities. Show less

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  Al Mojood FZE LLC

  Sept 2019 - May 2022

  General Manager

  Strategic Planning: Develop and implement the company's strategic plans and objectives in line with the overall business goals. Identify opportunities for growth and expansion in the trading market.Operations Management: Oversee day-to-day operations of the trading company, including procurement, inventory management, logistics, and distribution. Ensure efficient and timely execution of trading activities.Financial Management: Manage the financial aspects of the company, including budgeting, forecasting, and financial analysis. Monitor financial performance and implement strategies to achieve revenue and profitability targets.Supplier and Customer Relations: Build and maintain strong relationships with suppliers, negotiating favorable terms and conditions. Develop and maintain a solid customer base, ensuring high levels of customer satisfaction and retention.Team Leadership: Provide leadership and guidance to the trading company's employees. Recruit, train, and mentor staff members, fostering a positive and productive work environment. Set performance goals and evaluate employee performance.Risk Management: Identify and assess risks associated with trading activities, such as market fluctuations, supply chain disruptions, and regulatory changes. Develop and implement risk mitigation strategies to safeguard the company's interests.Compliance: Ensure compliance with relevant laws, regulations, and industry standards. Stay updated on trade policies, import/export regulations, and licensing requirements. Maintain appropriate documentation and records.Market Research and Analysis: Stay abreast of market trends, competitor activities, and customer preferences. Conduct market research and analysis to identify new trading opportunities and stay ahead of the competition. Show less

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  Softech Worldwide

  Jun 2022 - Sept 2023

  Assistant Manager Talent Acquisition

  Recruitment Strategy: Collaborate with the Talent Acquisition Manager or HR leadership to develop and implement effective recruitment strategies, including sourcing strategies, employer branding initiatives, and candidate selection methods.Candidate Sourcing: Utilize various channels and platforms to attract and source qualified candidates, such as job boards, social media, networking, referrals, and direct sourcing.Screening and Selection: Review resumes, conduct initial screening interviews, and evaluate candidates' qualifications, skills, and fit for specific roles. Coordinate and participate in interviews with hiring managers.Process Management: Oversee the recruitment process and maintain accurate documentation of candidate records, interview notes, and other relevant information in the applicant tracking system (ATS) or HRIS [BambooHR].Employer Branding: Assist in developing and promoting the organization's employer brand to attract top talent. Ensure a positive candidate experience throughout the recruitment process.Relationship Building: Cultivate relationships with internal stakeholders, hiring managers, and external partners such as recruitment agencies or job boards. Collaborate closely with hiring managers to understand their staffing needs and provide guidance and support throughout the hiring process.Metrics and Reporting: Track and analyze recruitment metrics, such as time-to-fill, source effectiveness, and candidate quality. Prepare regular reports and provide insights to improve recruitment strategies and processes.Compliance and Diversity: Ensure compliance with applicable employment laws and regulations. Support diversity and inclusion initiatives by actively sourcing and promoting diverse candidates. Show less

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  Gaditek

  Oct 2023 - Dec 2023

  Talent Acquisition Lead
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  Cplus Soft

  Jan 2024 - Mar 2025

  HR Manager

  Developing and implementing HR strategies aligned with the company’s goals.Overseeing the entire recruitment process, including sourcing, interviewing, and onboarding top AI and technology talent.Designing and executing effective employee engagement and retention programs.Establishing performance management frameworks and facilitating continuous feedback.Managing compensation and benefits programs to ensure competitiveness in the AI industry.Ensuring compliance with local and international labor laws, regulations, and company policies.Providing HR guidance and support to managers and employees on employee relations issues.Organizing training and development programs to upskill employees.Implementing HR technologies and analytics to streamline HR processes and improve decision-making. Show less