Deep Enrich
Joe L.
Operations Manager
382 followers
Austin, Texas Metropolitan Area
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About me
Area Manager at Apple
Education
San Jose State University
-Business Administration and Management, General
Experience
Guitar Center
Jan 1998 - Mar 2004Operations Manager
Self-employed
Jun 2001 - nowAudio Engineer - Live Sound & RecordingPCM Marketing
Jan 2005 - Jun 2005Manufacturer Representative
Apple
Jun 2005 - nowArea ManagerStrategic Leader in Customer Support, Change Management, Vendor Support, and Employee DevelopmentExperienced in leading cross-functional teams to drive performance and foster a supportive, growth-oriented environment for employees.Skilled in change management, guiding teams through organizational shifts with a focus on communication, training, and process alignment to ensure smooth transitions.Proven ability to design frameworks and feedback mechanisms that enhance team engagement, employee development, and operational efficiency.Adept at vendor management and innovation in support services, with a focus on aligning coaching and performance goals to meet organizational objectives. Show less
Licenses & Certifications
- View certificate
Scrum: The Basics
LinkedInFeb 2022
COPC Customer Experience Performance Leader
COPC Inc.Aug 2023- View certificate
What Is Scrum?
LinkedInFeb 2022 - View certificate
Foundations of User Experience UX Design
GoogleFeb 2023 
Certificate - Leadership Specialties
Austin Community CollegeJan 2015Certificate - Introduction to Managing Projects
Austin Community CollegeJan 2021Certificate - Applied Project Management
Austin Community CollegeJan 2021
Dante Certification Level 1
AudinateAug 2023
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