Emerson Perini

Experience

• 

  Polimold

  Jan 2005 - May 2005

  Treasurer

  Daily financial company report to managers and CEO.Analyze and pay all company bills.

• 

  EMC

  Aug 2005 - Mar 2006

  Internship Trainee

  • Responsible to deliver reports from customer services to managers• Prepare Power Point presentations to managing directors• Help field team members with up to date information from engineering, like new firmware release and field change orders.

• 

  Dell Technologies

  Mar 2006 - Aug 2024

  Senior Customer Support Engineer

  - Implement projects, both onsite and remote.- Provide project update status.- Install and upgrade Storage Systems and fibre channel switches.- Acted as an interface between customer and Engineer support (US).- Supported customers on highly critical situations.- Proactively identified customers needs and ensure optimal customer service.- Provide post-sales customer support for all EMC products.