Ken Drysdale

Experience

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  Capgemini

  Aug 1989 - Aug 2011

  Client Shire Pharmaceuticals Group plc Financial process transition management establishing all financial commercial and contractual management processes. Established and managed Commercial Governance with the client.Created and managed the Account PMO team, providing all aspects of account management including Invoicing, forecasting, budget management, service reporting, timesheet management, billable activity, resource utilisation, knowledge management, Quality and compliance, Risk and Issue management.Managed > $3m debt position and >300 debtor days to zero. Show less Client - Eli Lilly (2005-01 to 2007-10)Service Delivery Manager of client’s Wintel & Mid-Range server environment.Client - Westminster City Council (2004-09 to 2005-04)Service Delivery Manager for a large London Council. Part of an XLOB team of Service Managers ensuring adherence to SLA, providing service reporting metrics.Client - ADT Fire & Security (2003-08 to 2005-04)Service Delivery Manager for client’s AS400 environment.Client - BRiT Insurance Holdings (2002-12 to 2005-04)Service Delivery Manager for city based insurance company.Client - Virgin Retail Ltd (2002-12 to 2005-04)Service Delivery Manager for Service Desk and Server support to a large high street retail client.Client - Capita Business Services (2001-03 to 2002-12)Service Delivery Manager of two data centre outsourcing contracts.Capgemini UK plc (1989-08 to 2001-03)Various roles, including Operations, Application Management, Desktop Support to multiple internal/external Capgemini clients in Aerospace, Finance, MR&D, Pharmaceutical and Petrochemical sectors. Show less

  • Commercial/PMO Manager

    Oct 2007 - Aug 2011

  • Service Delivery Manager

    Aug 1989 - Oct 2007
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  Unemployed

  Sept 2011 - Apr 2012

  Service Delivery Manager

  After taking 6 months out following redundancy to spend some extra time with my 18 month old daughter and improve my golf handicap (the second objective not achieved as successfully as the first !) I am now looking for the next chapter in my career.

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  Innervate Technology Solutions Limited

  Apr 2012 - Apr 2018

  Service Manager

  Service Manager of multiple MS Dynamics CRM, AX and 365 Application Support contracts providing service management including incident, problem and change management, SLA/KPI & service reporting, release & deployment management, escalation management, contract management & renewals. Services provided to multiple clients from a variety of sectors including British Red Cross Society, G4S, Metapack Limited, Ricardo NCEC, Virgin Atlantic Airways, DS Smith Packaging, Metro Bank, Money Advice Service. Finishing here 27th April. Show less

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  Ultima Business Solutions

  May 2018 - May 2019

  Service Delivery Manager

  Service Delivery Manager of approximately 30 remote infrastructure management and service desk contracts. Providing SLA/KPI & service reporting, escalation management, contract management & renewals and service improvement initiatives. Services provided to multiple clients from a variety of sectors including Asta Management services, Atos(Worldline), Channel Managing Agency, Greater Anglia – Abellio, , Expro, Macfarlanes, Kier, Lumesse, TES Global, Hamptons International, Prostate Cancer UK, Skanska, Withers. Show less

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  Itelligence

  Aug 2019 - Feb 2021

  Service Delivery Manager

  SAP Service Delivery Manager within Application Managed Services responsible for Customer Engagement, Delivery Management, Service Level management & Reporting, Escalation management & continuous service improvement for a number of application managed service customers from multiple sectors.

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  Edenhouse, part of Accenture

  Feb 2021 - Sept 2023

  Service Delivery Manager
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  Accenture UK & Ireland

  Sept 2021 - now

  • Mid-Market Service Delivery Manager, UKI SAP Business Group

    Sept 2023 - now

  • Service Delivery Manager, Edenhouse

    Sept 2021 - Sept 2023