Experience

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  Prieto universal solutions

  Aug 2011 - Oct 2011

  Ppi claims telesales advisor

  As a PPI Claims Telesales Advisor, I was tasked with managing client inquiries and requests regarding PPI claims.• Facilitated over-the-phone conversations with new and existing clients seeking to claim Payment Protection Insurance (PPI).• Directed clients towards optimal solutions by providing necessary advice and assistance.• Administered claims application forms and maintained office documentation for easy reference.

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  Metlife

  Aug 2012 - Feb 2013

  Insurance consultant

  • Offered personalised advice to clients, resulting in an increase in policy satisfaction rates by matching them with insurance policies tailored to their specific needs.• Streamlined the application process for protective insurances, achieving a massive reduction in application processing time by assisting clients in completing forms efficiently and accurately.• Educated clients on their insurance rights, leading to a significant improvement in client understanding and confidence in their insurance products, enhancing overall client satisfaction.• Cultivated stronger long-term relationships with clients by engaging directly in person, fostering credibility and trust, resulting in an increase in repeat business and referrals. Show less

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  Genting casinos uk

  Jul 2014 - May 2017

  Croupier

  • Mastered a diverse range of casino games and excelled as a dealer, facilitating seamless and enjoyable gaming experiences for patrons.• Professionally addressed customer inquiries regarding games, enhancing customer satisfaction and fostering positive interactions on the casino floor.• Provided exceptional customer service by warmly welcoming guests and engaging them in polite and courteous interactions at the tables, creating a welcoming and enjoyable atmosphere.• Demonstrated excellent communication skills and quick-thinking mathematical abilities to ensure game accuracy and maintain an engaging game flow, resulting in enhanced player enjoyment and satisfaction. Show less

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  Edge testing solutions (resillion)

  May 2017 - now

  Senior test analyst

  Arvin's tenure at Resillion is marked by a series of successful assignments, each contributing to notable achievements at prestigious organisations such as Compass Group, Halfords, West Bromwich Building Society, and Manchester Metropolitan University. His involvement in securing a £1 million contract between Resillion and one of these organisations is testament to his commitment to achieving project objectives and ensuring client satisfaction.

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  Compass group

  Jun 2017 - Jul 2017

  Test analyst

  • Conducted User Acceptance Tests (UAT) on the Pricing Portal, consistently identifying and reporting a higher number of incidents compared to previous testing methods, demonstrating thoroughness and attention to detail.• Executed test charters and delivered daily progress reports, fostering transparent communication and ensuring project stakeholders were well-informed throughout the testing process, contributing to improved project coordination and client satisfaction.• Proactively addressed client needs and requests, cultivating positive client relationships and reinforcing trust in the testing process and overall project delivery. Show less

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  Halfords

  Jul 2017 - Jun 2018

  Test analyst

  • Led the initiative to overhaul the regression test suite at Halfords, aligning all aspects with requirements and scope, resulting in a notable increase in test execution efficiency and a reduction in onboarding time for new test analysts.• Played a pivotal role in maintaining three of Halfords' websites, contributing to a significant reduction in post-release defects through diligent defect reporting and tracking during testing sessions.• Actively engaged in biweekly sprints, leading numerous User Acceptance Testing (UAT) sessions, and managing data setup, resulting in increased testing efficiency and adherence to project timelines.• Provided comprehensive daily reports to the IT solutions team, facilitating transparency and communication, and enabling informed decision-making, resulting in a substantial improvement in team productivity and project coordination.• Focused primarily on Spoke while flexibly contributing to testing other aspects of the company's website(s) as needed, ensuring comprehensive coverage and high-quality deliverables across all tested components. Show less

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  Compass group

  Jul 2018 - Sept 2018

  Test analyst

  • Led in-flight and end-to-end testing on the Cloud Migration project, ensuring the seamless transition of their Business Process Management (BPM) and Human Resource (HR) Portal processes, resulting in a significant reduction in post-migration defects.• Oversaw regression testing on critical processes post-migration, identifying and rectifying numerous regression defects, thereby enhancing the stability and functionality of the systems.• Engaged proactively in daily checkpoint meetings, providing valuable insights into testing progress and defect discovery, leading to the timely resolution of identified blockers and ensuring project alignment with objectives. Show less

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  Halfords

  Oct 2018 - Dec 2019

  • Designed precise test cases by comprehensively understanding Functional Specification Documents (FSD), resulting in a more efficient test execution and defect discoveries. • Executed test cases, transitioning seamlessly from system testing in a sandbox environment to end-to-end testing in the production environment, ensuring the reliability and customer-readiness of new websites.• Demonstrated proactive defect management by promptly logging and communicating discovered defects, leading to a decrease in defect resolution time and improving collaboration across teams.• Conducted rigorous retesting of existing defects, contributing to a 25% increase in defect closure rate and ensuring the stability of the re-platformed websites.• Successfully set up back-end data for specific test cases, improving testing efficiency by and facilitating accurate evaluation of website functionality.• Executed integration testing for assigned tasks with precision, ensuring seamless interaction between different components of the re-platformed websites and enhancing overall system reliability. Show less • Spearheaded a team of four test analysts, effectively guiding and monitoring test executions, resulting in a 50% increase in testing efficiency. • Conducted User Acceptance Testing (UAT) and regression testing on Halfords’ websites, resulting in a significant reduction in post-release defects and ensuring the seamless functionality of critical features.• Designed comprehensive test cases, leading to a 20% improvement in test coverage and accuracy, resulting in the enhancement of the overall quality of the testing process.• Fostered seamless collaboration with product owners, project managers, and developers, ensuring alignment with testing requirements and facilitating timely issue resolution, contributing to a significant decrease in defect resolution time.• Provided detailed daily reports to the IT solutions team, enhancing transparency and communication, and enabling informed decision-making, resulting in an outstanding increase in team productivity.• Led and scheduled crucial meetings for the team, improving coordination and efficiency, and ensuring that testing milestones were met on time, contributing to a 10% reduction in project timeline deviations. Show less

  • Senior Test Analyst

    May 2019 - Dec 2019

  • Lead Test Analyst

    Oct 2018 - May 2019
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  The west brom

  Feb 2020 - Mar 2020

  Senior test analyst

  • Executed end-to-end testing on West Brom’s broker and branch portals, ensuring seamless functionality and reliability, resulting in a reduction in post-release defects and enhancing user experience.• Spearheaded regression testing initiatives following code releases on both portals, resulting in a decrease in critical defects and ensuring the stability of mortgage application processes.• Facilitated efficient communication and defect logging protocols during testing phases, contributing to a decrease in defect resolution time and enhancing collaboration among cross-functional teams.• Designed comprehensive test cases aligning with expected specifications for future releases, streamlining testing processes and increasing testing efficiency for subsequent software updates. Show less

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  The manchester metropolitan university

  Oct 2020 - Feb 2024

  Senior test analyst

  • Conducted end-to-end testing on multiple MMU systems, overseeing over 300 test cases per release, resulting in significant enhancements in user satisfaction and system performance.• Designed over 400 test cases for MMU's Enrolment and Curriculum processes, ensuring comprehensive coverage and high-quality deliverables, resulting in more efficient test executions and an increase in defect discoveries.• Redesigned over 50 legacy test cases for various MMU systems to fit current requirements, resulting in a more streamlined test suite for those systems and decreasing test time by 50%.• Created training materials in the form of PowerPoint presentations and recorded video walkthroughs for MMU's Enrolment processes, resulting in an easier onboarding process for new test analysts joining the team.• Effectively communicated and logged over 200 defects identified during testing, significantly improving issue resolution times and enhancing overall system reliability.• Leveraged SQL proficiency to query databases and verify data integrity, enhancing data validation accuracy during testing processes.• Ensured all systems met reliability and performance expectations before production, leading to a significant reduction in post-deployment issues. Show less