Leslie Quentin Wong

Experience

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  T.E.E.M Event & Exhibition Management

  Feb 2010 - Jan 2011

  Event Coordinator

  Being in one of the state's leading events and exhibition company, Leslie has made good impact liaising with various clients from leading telecommunication and FMCG companies to promote and market their products effectively by organizing and managing projects/events as required.- Monitored dealers’ performance by Clusters to ensure dealers are on par with telemarketing current product promo/channel or segment programs. - Observed and report activities during the event and reviewed its effectiveness/opportunities to clients. - Managed promoter/sales assistant and delegate tasks to each one of them to work effectively. - Promote and market the items, gears and stock as provided and directed by clients.- Achieved sales targets for sim cards, provided telecommunication plans, broadband, reloads, MNP porting & quality activation leading to satisfaction and increase of revenue for client. - Identified high potential accounts, converting them to dealer's event thus helping client to achieve their desired goals. Show less

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  Melaleuca: The Wellness Company

  Mar 2011 - Jun 2018

  Being the 2nd Person-In-Charge in managing the entire store operation and assist superior in delegating tasks to fellow staffs, Leslie had successfully performed his job as below:- Developed, coached and supported team members of multiple staffs with daily operational tasks in driving KPI and SLA target.- Maintained visual merchandise(VM) and store presentation with full adherence to company’s standard.- Sent report to respective management team on sales figures, operation issues and others on daily basis via email.- Maximised off/on-shelf availability of product while optimising stock inventory turns thus minimizing the supply chain cost.- Performed inventory management system using JDE, advanced excel formulas/functions such as VLOOKUP, Pivot Tables.- Executed stock take achieving high stock accuracy at minimum 99%.- Organised storage and distribution of goods with warehouse team.- Liased with warehouse/logistic to arrange transportation, stock control, and monitored the flow of goods in the shipment. Show less An entry level job, this job has provide me the foundation of the following responsibilities:- Delivered consultative selling in Customer Service/Customer facing roles in a retail environment.- Operated cash register/computers to itemize customer purchases, collect payments via cash or card transaction.- Performed daily recovery ensuring tidy, clean and organized store.- Resolved an average of 10 inquiries, 50 transaction daily and consistently met performance benchmarks/SLA target.- Assisted customers with enrollment of new membership.- Worked closely with Manager to get feedback and suggestions to boost the sales and enrollment in the service center.- Involved with back end load in pick-pack using RF scanner for parcels' deliverance and implemented quality control measures preventing damages of goods.- Performed returns and exchange according to company's policy.- Condensed stock, unloading pallet, and performed stock replenishment ensuring sufficient stocks at display shelves. Show less

  • Service Center Team Leader

    Jul 2016 - Jun 2018

  • Service Center Associate

    Mar 2011 - Jun 2016
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  Miniso Australia

  Jul 2018 - Dec 2018

  Retail Sales Supervisor

  CUSTOMER SERVICE:• Able to facilitate the customer service environment• Drive service through Shift Leaders and sales associates, alike• Ensuring high levels of customer satisfaction through excellent service• Deal with customer issues that may arise and exceed customer expectations• Propose innovative ideas to increase marketOPERATIONS:• Control and manage stock Inventory/Loss Prevention• Manage and schedule a team of 10 staffs with duty roster each week• Maintain outstanding store condition, including visual merchandise• Report on buying trends, customer needs, profits, etc.• Experienced in a high volume and fast-paced retail environmentSALES:• Increase KPIs• Control profitability within the store level• Drive sales through business acumen• Develop business strategies to raise customers' pool, expand store traffic and optimize profitability Show less

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  Melaleuca: The Wellness Company

  Jan 2019 - now

  - Supervised showroom staffs training/orientation processes and performances- Played a pivotal role in providing inputs on market trends and customer feedback to maximize client satisfaction through online/outbound surveys- Provided a superior level of customer relations, promoted the sales and service culture through coaching, guidance and staff motivation- Assessed and practiced best showroom's visual merchandise for visible display - Developed a new process of inventory review using excel that improved inventory management and stock availability- Managed store's inventory movement in coordination with Operations department- Submitted sales and business analysis reports to management on a regular basis- Oversaw showroom upkeep and external/internal audit as per company standards- Involved in the company's multi-national events as part of the management team as 'Director of Logo Gear' selling newly-launched products & merchandise to the customers- Person-in-charge in managing entire Malaysia's corporate uniforms and store upkeep materials for customer service department Show less

  • Coaching & Leader Development Supervisor

    Apr 2023 - now

  • Showroom Supervisor

    Jan 2019 - Mar 2023