Chris Ringwood

Experience

• 

  Epco Paint and Wallpaper Co

  Jun 2004 - Jul 2007

  Assistant Store Manager
• 

  Netcom, Inc.

  Aug 2007 - Sept 2011

  Shipping Receiving Manager
• 

  UPS

  Feb 2008 - May 2009

  Dock Supervisor
• 

  MetLife

  Oct 2011 - now

  - Manage overall customer relationship- Single point of contact for sales team and brokers- Handle benefit fair and enrollment meetings- Take part in finalist meetings and stewardship meetings- Manage broker changes and commissions- Lead weekly huddles to coordinate team goals- Create and present Stewardship and Finalist presentations- Travel to brokers and customers in market to maintain and grow relationships- Illinois Insurance Producer License- Massachusetts Insurance Producer Non-Residential License Show less - Part of Leadership Sessions focus group- Manager of the May 2015 company wide Team of the Month- Team has been selected as team of the week multiple times throughout 2015- Member of two business acumen projects- Member of the Disability Talent Development program for Operations- Conduct new hire interviews and evaluate potential new hire talent- Implement new business and ensure that the process is seamless- Mentor new Claims Specialist to assist in development of their skills- Part of the Transformations committee- Conduct performance management- Strong background in customer service- Creating an environment of teamwork- Work closely with customers to identify areas of concern or improvements- Manages a team of 13 Claims Specialist and Supervisors- Manages and distribute work flows- Ensures quality of work by conducting claim audits, listening to customer calls, providing appropriate coaching to Claims Specialist, and undergoing ongoing training and learning Show less

  • Lead Product Owner - Digital Disability

    Sept 2024 - now

  • Service Manager

    Aug 2019 - Sept 2024

  • Account Manager

    Jun 2017 - Aug 2019

  • Client Service Consultant

    Oct 2016 - May 2017

  • Short Term Disability Unit Manager

    Apr 2014 - Oct 2016

  • Short Term Disability Claims Support Specialist (CSS)

    Apr 2013 - Apr 2014

  • Short Term Disability Case Manager

    Oct 2011 - Mar 2013