
Verity Swearingen
Intern

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About me
Sr. Program Manager at BECU | Credit Union Super Fan | Constantly Seeking Adventure
Education

Western CUNA Management School
2018 - 2021Honors Graduate Finance and Financial Management ServicesActivities and Societies: Sigma Class Vice President - Year 1 Graduate Assistant for Year 1 Students - 2022 Western CUNA Management School helps credit union professionals prepare themselves to keep pace with a rapidly changing business environment. The school is designed for managers and upper-level operational staff who understand the need to keep abreast of developments in our industry. WCMS's educational program includes courses in Strategic Planning, Operations, Lending, Finance, Marketing, Human Resources, Economics, Business Law, Communications, Leadership and more. Graduates who have… Show more Western CUNA Management School helps credit union professionals prepare themselves to keep pace with a rapidly changing business environment. The school is designed for managers and upper-level operational staff who understand the need to keep abreast of developments in our industry. WCMS's educational program includes courses in Strategic Planning, Operations, Lending, Finance, Marketing, Human Resources, Economics, Business Law, Communications, Leadership and more. Graduates who have developed their skills and knowledge at the school have moved into positions of responsibility and leadership at some of the nation's leading credit unions. Many of them also hold key positions in chapters, leagues, CUNA, and credit union professional societies. Whether the goal is career advancement or simply to stay on top of changes within the industry, no school, conference or seminar in the country can offer credit union professionals a program that surpasses that of Western CUNA Management School. Show less

Tahoma High School
2001 - 2005Organizational LeadershipASB Vice President - SeniorLeadership class 2003-2005

Washington State University
2005 - 2009Hospitality & Business Management Hospitality & Business ManagementActivities and Societies: Sigma Iota Hospitality Club Focus on wine industry, event planning, global tourism, and bringing exceptional service to the business world
Experience

Salish Lodge & Spa
May 2008 - Apr 2009InternAs part of my Hospitality & Business Management degree, I interned for key positions in the dinning room and hotel.

Esquin Wine Merchants
Sept 2009 - Apr 2012Sales and Marketing ManagerI created and designed the monthly flyers and weekly email deals. Managed inventory margin. Wrote tasting notes for featured wine and planned and promoted weekly tasting events

BECU
Apr 2012 - nowI serve as the operational Project Manager for projects involving Commercial & Business Services. Focus on driving Organizational Readiness efforts by leading and supporting Training, Knowledge Management, Communication and Marketing partners. Post-launch, I act as a system administrator and provide operational support to advocate for employee and member needs. NPS reporting an analytics to determine and prioritize system enhancements and service recovery opportunities. I am the Product Manager for Paychex and Merchant Services products. Analyze monthly reporting to identify and implement process and resource improvements. Negotiate contract renewals and hold vendor accountable to service level expectations. I am the Product Owner (CSPO) on an Agile delivery team working to strategically plan our division's roadmap and vision while managing intake requests and prioritizing backlog items.I am the communication owner for Commercial & Business Services. Execute timely and accurate department communications. Collaborate with other channel leaders to unify change management messages. Show less
Senior Program Manager
Jan 2020 - nowBranch Manager
Jul 2015 - Jan 2020Sr. Manager, Programs & Communications - Interim
Jul 2019 - Oct 2019Member Consultant Lead
Apr 2015 - Jul 2015Branch Manager - Interim
Jun 2014 - Apr 2015Sr. Member Consultant
Apr 2012 - Jun 2014
Licenses & Certifications

Scrum Fundamentals Certified (SFC)
Scrum AllianceSept 2023- View certificate

Six Sigma: White Belt
LinkedInSept 2024 - View certificate

Certified Scrum Product Owner®
Scrum AllianceOct 2024 - View certificate

Prosci® Certified Change Practitioner
ProsciFeb 2023 - View certificate

Western CUNA Management School
American Council on EducationJul 2021
Volunteer Experience
President
Issued by Newcastle Chamber of Commerce on Oct 2018
Associated with Verity Swearingen
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