
Timeline
About me
Operations Manager at Resonance Consultancy Ltd.
Education

Toronto metropolitan university
2009 - 2013Bachelor of technology graphic communications management
Experience

Transcontinental western media group inc.
Apr 2014 - Oct 2014Marketing internSupported the marketing team in organizing and promoting events for Vancouver Magazine and Western Living. Assisted with event logistics, email marketing, and on-site event support.

Yyoga
Oct 2014 - Nov 2015Guest experience shift leadLed and supported the guest experience team, ensuring exceptional service and seamless operations during each shift. Provided guidance and training to staff, addressed guest inquiries, and maintained a positive, welcoming environment to enhance the overall YYOGA experience.

Yellow pages / pages jaunes – canada
Jan 2015 - Sept 2015Marketing assistantAssisted in the planning and execution of high-profile events for Vancouver Magazine and Western Living–Restaurant Awards, Designers of the Year, Power 50, Craft Beer Awards–ensuring seamless event logistics, promotion, and guest engagement. Coordinated event marketing efforts, including email campaigns and on-site support, to elevate brand presence and drive audience participation.

Resonance consultancy ltd.
Oct 2015 - nowLead operational improvements and resource management to enhance efficiency, collaboration, and strategic growth. Oversee financial tracking, budget management, and long-term planning while fostering a strong, cohesive team culture. Managed multiple creative projects across branding, marketing, and communications, ensuring alignment with client goals. Acted as the primary client contact, driving strategic direction, optimizing workflows, and delivering impactful results. Managed multiple internal creative projects across branding, marketing, and communications, ensuring alignment with company goals. Acted as the primary liaison between internal teams, overseeing resource allocation, and streamlining workflows. Implemented process improvements to enhance project delivery, ensuring alignment with company objectives. Optimized resource allocation and workflow within the studio, ensuring the effective management of personnel and creative assets. Developed and implemented systems to improve project tracking and team efficiency. Spearheaded process improvements, managed vendor relationships, and maintained company-wide policies to support operational scalability and enhance the overall creative output. Coordinated day-to-day studio operations, ensuring efficient project tracking, resource allocation, and seamless execution. Implemented systems to streamline workflow and improve team collaboration. Managed vendor relationships, oversaw print production, and supported internal policies to maintain operational clarity and drive scalability across creative teams.
Business & Operations Manager
Sept 2022 - nowAccount Manager
Feb 2022 - Sept 2022Project Manager
Sept 2020 - Feb 2022Resource Manager
Mar 2019 - Dec 2020Studio Coordinator
Oct 2015 - Feb 2019
Licenses & Certifications

Caom - certified agency operations manager
Second windJun 2018
Volunteer Experience
Volunteer
Issued by TC Media - Vancouver Magazine
Associated with Rhiannon Morris
Languages
- frFrench
- enEnglish
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