Robyn Hiebert

Experience

• 

  Starbucks

  Oct 2006 - Dec 2010

  Shift Supervisor

  · Worked with and managed 2-5 Baristas during shift · Dealt with customer complaints and questions and resolving issues · Was responsible for ordering of product and merchandising · Was responsible for handling of cash tills/POS and deposit duties · Learned multi-tasking in a fast-paced and demanding work environment

• 

  IKEA Canada

  May 2011 - Dec 2011

  Customer Service Representative

  · Assisted customers with returns, concerns, and inquiries about products and services · Responsible for product returns, warranty services, deliveries, pick-ups and van rental · Used IKEA’s POS system and ordering system as well as Microsoft Word to process orders and organize deliveries

• 

  AML Communications Inc.

  Aug 2011 - Jan 2014

  · Leading and training a team of sales staff in a professional work environment, with experience meeting weekly, monthly and quarterly sales quotas. · Maintaining a high standard of store cleanliness and organization on promotions, new products, and services. · Ensuring proper completion, organization and secure storage of paperwork, schedule, and employee documents · Monitoring and maintaining inventory and stock · Completing new hire training as well as weekly and monthly training and reviews with current staff members · Ensuring all policies and procedures are followed in store Show less · Processed and completed corporate orders in the head office, as well as assisted the VP of sales with creating marketing tools and documents in Microsoft Word and Excel. · Provided professional advice and product information to customers over the phone and through email. · Aided customers with issues and questions regarding their bill, plan, and hardware over the phone and through email. · Processed waybills and shipped product. · Processed and completed all sales and paperwork in a timely manner to ensure customer satisfaction. Show less

  • Store Manager

    Aug 2013 - Jan 2014

  • Corporate Administrator

    May 2012 - Aug 2013

  • Sales Representative

    Aug 2011 - Aug 2013
• 

  McNain Communications

  Jan 2014 - Jul 2014

  Corporate Administrator
• 

  Imagine Wireless Inc

  Sept 2014 - now

  • Senior Marketing Coordinator

    Feb 2022 - now

  • Marketing and IDV Sales Manager

    Oct 2018 - Feb 2022

  • Inside Sales Representative

    Sept 2014 - Oct 2018