Meshari Almughamisi

Experience

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  King Abdullah Medical City (KAMC) - MAKKAH

  Mar 2023 - now

  Tamheer | IT support

  -ITSM ticketing system (ManageEngine ServiceDesk )-ManageEngine EndPoint Central for endpoint management. This encompassed tasks such as operating system deployment, patch and OS deployment, software deployment, remote control, asset management, and endpoint security.-Proficient in troubleshooting and resolving a wide range of issues related to Windows operating systems, including software and hardware problems.-Conducting system maintenance tasks to ensure optimal performance and stability of Windows OS.-Delivering exceptional customer service by effectively addressing and resolving technical problems and inquiries.-Providing technical support to customers, guiding them through step-by-step troubleshooting processes.-Troubleshooting and resolving printer issues, both in shared printer environments and direct printer connections.-Configuring and optimizing printer settings to ensure seamless printing operations.-Collaborating with cross-functional teams to resolve complex technical issues and enhance overall system efficiency.-Staying up to date with the latest technological advancements and industry trends in IT support. عرض أقل