Himanshu Jain

Experience

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  IHG Hotels & Resorts

  Dec 2016 - Oct 2018

  Analyst

  • Providing network support to IHG Hotels globally.• Contactless EMV implementations and Configuring ACI eSocket.POS extensions on windows based server.• Responsible for Configuration of Oracle-OPERA Property Management System at Hotel Sites in accordance with the Client's specifications and Interfacing between Opera and SPS devices.• Performing test reservation, Inbound and Outbound transactions to/from HOLIDEX (Reservations System on Mainframe using Reflection for IBM).• Working on major projects like PMS refresh, steady state, MCO-mobile checkout, backup and cleanup, hotfix.• Configuring new hotel reservation Environment by doing BIT- FLIPPING using HOLIDEX.• Configuring and troubleshooting MOBILE CHECK OUT SERVICE (windows 2008/2012 R2).• Troubleshooting IHG in house network/SPS network and coordinating with AT&T.• Handling inbound and outbound calls to resolve queries.• Working on windows server 2008 and 2012 R2.• Maintain and update incident in Service Now.• Resolved issues in a timely manner with complete client satisfaction. Show less

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  HCLTech

  Oct 2018 - Sept 2020

  Analyst

  • Providing network support to Client (IHG).• ITIL Processes, Root Cause Analysis.• Investigating & troubleshooting root causes via problem management.• Applications Support, Information Technology.• Handling inbound & outbound calls to resolve queries.• Managing and delivering high stake projects within deadlines.• Resolved issues in a timely manner, with Complete Client Satisfaction. Maintain/Update ticket for each query.• Provided Weekly Status Reports to Management & Participated in Weekly Internal/External Meetings.• Working with global teams.• Transitioning new applications and projects. • Implementing strategies to get deliverable.• Provided daily status/updates to customers in reference to the system changes and/or issues.• Testing IHG Mobile checkout connectivity using Postman API.• SLA Adherence.• Monitoring mobile checkout transaction using KIBANA Dashboard.• Server Support & Maintenance• IP address, DHCP, Telnet, DNS, VLAN, TCP/IP protocols, OSI model and Active Directory.• Tracking hotel assets and ordering new assets for hotels with client’s vendor(HP). Show less

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  Syven Global Services

  Sept 2020 - now

  • Senior Software Engineer

    Apr 2023 - now

  • Software Engineer

    Sept 2020 - Mar 2023