
Derrick Bbosa
Office Support Assistant

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About me
Experienced IT Professional | Cybersecurity Certified | Network Optimization Specialist
Education

University of Toronto
2020 - 2020Cyber SecurityActivities and Societies: Networking: Systems: Cybersecurity: - Secure Network Design and Architecture - Risk Management - Cryptography - Vulnerability Assessment - Identity and Access Management - Cloud Security - Ethical Hacking and Penetration: - Kali Linux - Metasploit - Hashcat - Burp Suite - Web Vulnerabilities and Security Cybersecurity Careers: - Digital Forensics Methods - Penetration Testing - Vulnerability Assessment - Security Operations and Analytics Programming and Scripting: Bash Scripting UofT SCS Cybersecurity Boot Camp is a challenging, part-time program that takes a multidisciplinary approach in attaining proficiency in IT, networking, and modern information security, throughout the course of 24 intensive weeks.

Makerere University
2014 - 2018Bachelor's degree Information TechnologyThe Bachelor of Science in Information Technology with its four options offers a challenging, state-of-the-art education for those interested in learning the dynamic and growing field of information technology. The field is interdisciplinary, with applications to all aspects of the economy. Graduating students are prepared to bridge the technology and management disciplines in their organizations. Core business disciplines taught include analytical skills and problem-solving; business… Show more The Bachelor of Science in Information Technology with its four options offers a challenging, state-of-the-art education for those interested in learning the dynamic and growing field of information technology. The field is interdisciplinary, with applications to all aspects of the economy. Graduating students are prepared to bridge the technology and management disciplines in their organizations. Core business disciplines taught include analytical skills and problem-solving; business organization and management; project management; leadership, teams, and communications. In addition to the core business disciplines, students chose an information technology focus in one of three options: applications development, business/systems analysis or accounting. Each option is designed to produce graduates with the competencies necessary to succeed in the workplace or pursue further graduate level education. Show less
Experience

Beyond the Sky tours and Travel
Nov 2011 - Jan 2012Office Support Assistant- Provided administrative support, including managing correspondence and organizing travel arrangements for clients.- Developed transferable skills in organization, attention to detail, and customer service.

Uganda Communications Commission
Jun 2018 - Oct 2018Information Technology Intern- Assisted in the configuration of Cisco networking devices and troubleshooting technical issues.- Provided end-user support and ensured smooth operations for UCC professionals.- Participated in IT projects, gaining hands-on experience in network administration and technical problem-solving.

Africell Group
Nov 2018 - Aug 2019IT Project Coordinator- Coordinated technical teams across multiple regions to ensure seamless implementation of cybersecurity projects.- Facilitated meetings with stakeholders to gather requirements and track project progress.- Managed vendor relationships and procurement for necessary cybersecurity equipment and services.- Implemented project management methodologies, leading to a 20% reduction in project delivery cycles.

Bell
Apr 2019 - Jan 2021IT Support Technician- Provided technical support for Windows and Mac OS environments, ensuring optimal performance of hardware and software systems.- Led proactive network monitoring initiatives, resulting in a 20% decrease in service disruptions.- Collaborated with cross-functional teams to implement new technologies and enhance IT processes.

Soho Square Solutions
Aug 2021 - Nov 2023IT Support Specialist- Resolved hardware and software issues for 20,000+ end users, including workstations, mobile devices, and peripherals, resulting in a 35% reduction in help desk solution times.- Collaborated with cross-functional teams to optimize network performance and enhance user satisfaction.- Implemented proactive measures, leading to a 20% decrease in service disruptions.- Delivered user training sessions on software applications and best practices for IT security.
Licenses & Certifications

Certified in Cybersecurity
ISC2Dec 2023
Volunteer Experience
Outreach Worker
Issued by Toronto Youth Council on Jan 2020
Associated with Derrick Bbosa
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