Aakash F.

Experience

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  Sahyadri Securities pvt ltd

  Mar 2019 - Jun 2023

  Project Manager

  • Directed multiple high-profile projects, ensuring timely delivery and alignment with business goals.• Coordinated cross-functional teams to streamline processes and improve overall operational efficiency.• Developed detailed project plans, budgets, and timelines, achieving a 42% revenue increase over three years.• Spearheaded procurement and contract management processes, optimizing supplier relationships and reducing costs by 15%.• Designed strategies to enhance client engagement, resulting in a 25% expansion of the client portfolio.• Conducted performance reviews and implemented training programs to improve team effectiveness and skill development.• Utilized KPI tracking tools to monitor project performance, identifying bottlenecks and implementing solutions to enhance delivery efficiency.• Created comprehensive financial analysis models, improving forecasting accuracy and identifying cost-saving opportunities.• Led a Financial Analysis and Forecasting Project that improved profitability by identifying key operational inefficiencies and optimizing resource allocation.• Delivered impactful presentations to stakeholders, highlighting progress and actionable insights that influenced business decisions.• Improved project delivery timelines by 20% through innovative scheduling and resource management strategies. Show less

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  McDonald's

  Feb 2023 - Apr 2023

  Customer Care Professional

  Consistently exceeded customer expectations in a high-volume environment, achieving a 90% customer satisfaction rating.De-escalated and resolved complex customer complaints efficiently, maintaining a 95% first-call resolution rate.Ensured a consistently professional and inviting lobby environment for customer satisfaction and brand image.

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  23.5 DEGREES LIMITED

  Apr 2023 - Apr 2024

  Shift Manager

  Provide commercial support for operational business services, managing high-volume contracts and ensuringcustomer satisfaction.Implement and manage innovative customer service training programs, resulting in a 10% increase in customersatisfaction scores.Develop and maintain strong relationships with suppliers and internal stakeholders to ensure efficient servicedelivery.Resolve complex customer complaints promptly and professionally, maintaining a 98% resolution rate within 24hours.Utilize data analysis and reporting tools to track performance metrics and present findings to senior management. Show less

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  Starbucks

  Apr 2024 - now

  Senior Manager

  • Oversee and conduct internal audits to ensure compliance with company policies and standards, including health and safety audits and other regulatory requirements specific to the UK Starbucks operations.• Maintain and enhance store standards, focusing on cleanliness, organization, and operational efficiency.• Successfully cleared health and safety audits, ensuring the store met all compliance criteria.• Lead recruitment initiatives, including interviewing and onboarding new team members to ensure a high-performing workforce.• Develop and deliver comprehensive training programs for new hires and existing staff, fostering professional growth and team development.• Facilitate weekly team meetings to discuss strategies for achieving sales and operational goals.• Collaborate with team members to set and achieve weekly sales targets, leveraging data-driven insights.• Utilize various sales data software to identify key performance indicators (KPIs) such as sales growth, customer retention, and operational efficiency.• Designed and implemented data-driven strategies that led to a 15% increase in weekly sales and a 10% reduction in operational waste.• Managed inventory control processes, including stock ordering, monitoring, and minimizing waste, achieving a consistent stock accuracy rate of 98%.• Led a Financial Performance Improvement Project, integrating cost optimization techniques and revenue growth strategies that resulted in an 8% increase in monthly revenue.• Conducted in-depth analysis of financial performance metrics using Power BI and Excel, identifying areas of improvement and forecasting trends.• Created and presented detailed performance reports to senior leadership, showcasing achievements in meeting and exceeding KPIs.• Drove sales and customer satisfaction while maintaining a strong team culture and high service standards.• Contributed to creating strategies that resulted in consistent revenue growth and improved operational efficiency. Show less