Leesa Machray

Experience

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  EGL - Eagle Global Logistics

  Aug 2004 - Mar 2007

  Customer Service - Global Accounts
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  DHL Global Forwarding

  Mar 2007 - Nov 2014

  - Temperature deviation investigations & corrective action reports- 5 years LIfe Science and Pharmaceutical experience - experienced in - envirotainers, dry ice shipments, cold chain end to end transportation. - DHL Thermonent approved- Provide external customers with an experienced and confident approach to their business needs & requirements, providing solutions to their business where required.- Maintain & build new business relationships with DHL customers.- providing customers with KPI & exception reporting, using analytical skills to find issues with tradelanes ensuring these problems are rectified by investigating the problem points.- Writing customer standard operating procedures- Managing customer visits and administrating meetings with external customers and DHL International guests. - excellent written, verbal & analytical skills. Show less - Provide global account customer with a one stop contact for all issues & requirements- Maintain & build new business relationships within the Global Customer environment.- 1 day weekly onsite at Global Customer premises, visiting all divisions and discussing any outstanding issues and building relationship. - providing Global customer with weekly KPI & exception reporting, using analytical skills to find issues with tradelanes ensuring these problems are rectified by investigating the problem points.- ensuring all rates are correct and rectifying where incorrect prior to invoicing.- purchase order follow up where required- out of scope deliveries - outback Australia power stations. Show less

  • Customer Service - Life Science & Health

    Sept 2008 - Nov 2014

  • Global Customer Service Representative

    Mar 2007 - Sept 2008
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  DHL Global Fowarding

  Nov 2014 - now

  Customer Relation Supervisor- Provide external customers with an experienced and confident approach to their business needs & requirements, providing solutions to their business where required.- Maintain & build new business relationships with DHL customers.- providing customers with KPI & exception reporting, using analytical skills to find issues with tradelanes ensuring these problems are rectified by investigating the problem points.- Writing customer standard operating procedures- Managing customer visits and administrating meetings with external customers and DHL International guests. - Temperature deviation investigations & corrective action reports- 5 years LIfescience and Pharmaceutical experience (envirotainers - dry ice - all aspects of perishable shipments.)- key account co-ordinator for 2 global pharmaceutical accounts- excellent written, verbal & analytical.- currently supervising a team of 10 customer service representatives Show less

  • Customer Implementation Specialist

    Aug 2016 - now

  • CUSTOMER RELATION SUPERVISOR

    Nov 2014 - Aug 2016