Jesse Elsholz

Experience

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  SUESSERMAN CHIROPRACTIC P.C.

  Mar 2010 - Mar 2020

  Manager/doctor

  1. • Assumed a leadership position by supervisor and motivating other staff members • Improved patient acquisition by arranging and running marketing events • Improved wellness of patients with treatment and durable medical equipment

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  PARK PLACE CHIROPRACTIC, PLLC

  Mar 2015 - Mar 2020

  Manager/owner/doctor

  1. • Owned and operated office along with wife until stepping aside to focus on management • Ensured proper operation of office by managing staff, schedule, and finances • Enabled patients would get proper treatment by handling insurance billing, authorizations, and documentation

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  Public Consulting Group

  May 2020 - Jul 2022

  Call Center Manager

  1. • Remotely managed staff from beginning to end of NY Contact Tracing project by directly overseeing 8 regional managers and up to 40 supervisors with over 8,000 staff • Motivated staff performance by hosting town hall meetings, creating training/coaching strategies, and supporting staff with sensitive calls, HR elevations and technological issues • Improved productivity and effectiveness by developing compliance and data analysis reports and implementing performance evaluation process and guide • Drove new directives of project by identifying areas of need, developing workflows, implementing procedures and anticipating staffing levels within client-facing meetings • Acted as liaison between HR/recruiting and staff by leading hiring, terminations, corrective action Show less

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  Public Consulting Group/Staffing Solutions Organization

  Jan 2023 - now

  • Remotely managed ten supervisors of 150 staff tasked with managing a high-volume call center and processing applications and recertifications for MaineCare (Medicaid) eligibility for Maine Department of Health and Human Services Office for Family Independence• Supported client engagement with the project team by developing weekly agendas, hosting meetings, developing weekly and monthly productivity reports, and being the first point of contact for the client regarding operations• Encouraged progressive elaboration by evaluating staffing needs based on historical metrics and future volume projections, identifying additional responsibilities for staff to take on, and implementing training and processes for those goals• Lead a positive culture focused on coaching and developing staff to reach their potential• Motivated staff performance by hosting all-staff meetings, creating training/coaching strategies, and supporting staff with sensitive calls, HR elevations and technological issues• Helped supervisors reach their potential by training them in strategies for goal setting, identifying coaching opportunities, and supporting staff• Tracked application/recertification processing and call metrics and handled reporting to be presented to both client and staff• Developed quality assurance processes and instructed supervisors how to utilize metrics to properly evaluate and coach staff to increase compliance/productivity• Improved productivity and effectiveness by developing compliance and data analysis reports and implementing performance evaluation process and guide• Drove new directives of project by identifying areas of need and implementing procedures• Acted as liaison between HR/recruiting and staff by leading hiring, terminations, corrective action• Assisted Maine OFI in equipment retention by organizing and tracking shipment of initial and replacement laptops/monitors as well as developing a process and tracking the return of equipment Show less • Managed recruitment plans and developed timelines for talent acquisition for various remote projects by meeting with project teams and clients to evaluate needs and develop screening tools.• Selected high quality candidates for projects by reviewing resumes, screening and interviewing qualified candidates and narrowing candidate pool of previous employees and new candidates.• Directed other recruiters to assist in recruitment tasks for larger projects and developed candidate trackers for each project.• Created and monitored mailbox for SSO recruitment.• Prepared, submitted and tracked new hire offer letters and background checks.• Worked closely with SSO HR to ensure smooth onboarding and orientation of employees.• Faciliated handoff of recruiting plans, tools and trackers when asked to transition to a new role on the project management team. Show less

  • Operations Manager

    Mar 2023 - now

  • Talent Acquisition Recruiter/Manager

    Jan 2023 - Mar 2023