Mayank Sharma

Experience

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  Acropetal Technologies Limited

  Oct 2012 - Nov 2012

  UI/UX Consultant

  • Experienced UI/UX Consultant adept at collaborating with cross-functional teams to understand requirements, translating them into creative designs, and enhancing user experiences. Proficient in Adobe technologies, Dreamweaver, Photoshop, HTML 5, CSS, and Coral Draw.

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  SAP

  Nov 2012 - Mar 2018

  Payroll: Bristlecone IndiaCloud Environment Management:• Expertise in planning, designing, and accommodating customers in a cloud-based system, ensuring continuous scaling of ERP systems for optimal performance and utilization.SAP Technical Installations and Upgrades: • Proficient in coordinating and executing SAP technical installations and upgrades, including EHP7, service packs, and kernel updates. Skilled in maintaining multiple SAP Business by Design (SAP ByD, C4C, C4T) systems.System Administration and Performance Tuning:• Experienced in configuring and maintaining critical components such as Transport Management System (TMS), spool administration, batch job administration, SAP systems monitoring, workload analysis, and performance tuning. Proficient in database administration using Max DB studio and HANA DB studio.System Maintenance:• Successfully performed patching, kernel upgrades, support package application, and SPAM/SAINT updates. Demonstrated proficiency in local client copy, client export and import, system copies, and installations using HANA as the database. Skilled in creating RFC connections, including URL swapping and transport-based client copies. Show less Payroll: Skawa Innovation Kft .Possessed a valid Hungarian Residence Permit and Work Visa, allowing for legal employment in Hungary for a duration of one year.SAP Systems Management and GDPR Compliance: • Managed SAP Systems under the GDPR EUDP Data Protection Law, ensuring compliance and adherence to data protection regulations. Responsible for installations, upgrades, patching, daily monitoring, incident management, and other SAP activities in alignment with customer requirements.Project Stability and Team Leadership: • Ensured project stability by collaborating with colleagues in SAP Hungary for Global customers. Provided training and knowledge transfer sessions to build a cohesive and knowledgeable team, delivering efficient solutions within specified timeframes for maximum customer satisfaction. Show less

  • Senior SAP Basis Consultant

    Dec 2013 - Mar 2018

  • Senior SAP Consultant

    Mar 2017 - Sept 2017

  • Associate SAP Basis Consultant

    Nov 2012 - Nov 2013
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  Tata Consultancy Services

  Apr 2018 - Jul 2019

  Operations Lead

  Proven Team Leadership in SAP Managed Services:• Led a team as the SAP Enterprise product Team Lead in Managed Services, driving successful project execution, stakeholder communication, and process improvements for optimal SLA achievement.Strategic Planning and Execution:• Developed standardized metrics, use cases, and mitigation plans in collaboration with senior management and quality assurance, resulting in improved KPIs and an increased error-fixing rate by 30%.Technical Expertise and Cloud Solutions:• Demonstrated expertise in SAP system upgrades, high availability and disaster recovery setup, tenant/client copies and refreshes, and data centre migrations. Delivered cloud solutions and supported business transformations for 500+ customers.Customer-Focused Problem Solving:• Served as a solution expert for various customer requests, including URL swapping, single tenant restore, and data extraction. Demonstrated adaptability and effectiveness in resolving customer challenges on a case-by-case basis. Show less

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  Trinity Business School

  Aug 2019 - Oct 2020

  Masters Student

  Specialization in Operations and Supply Chain Management• Recognized as a Top 14 Entrepreneur at Trinity College Dublin, driving end-to-end operations strategies and delivery roadmap for an Electric Tuk-Tuk project through Entrepreneur Clubs and Project Portfolio Management involvement.• Provided strategic insights and operations expertise to an Indian ed-tech start-up, enabling market analysis, Go-To-Market operations strategy, and successful commercialization. Achieved live implementation two months ahead of schedule and facilitated scaling through effective vendor management.• Orchestrated a highly successful UNESCO speaker talk show at Trinity, collaborating with Bank of Ireland board members, Country Ambassadors, and students. Utilized predictive analytics for crowd forecasting and secured sponsorship collaborations, resulting in a full-house event and subsequent recognition from the Indian Embassy.• Served as the representative of Trinity Business School, developing a unique and engaging approach to address global audience queries and concerns. Adapted to online communication methods during the Covid-19 outbreak, leading to a 10x increase in queries successfully addressed and objectives met. Show less

• 

  TradeIX

  Oct 2020 - Jul 2021

  Network Operations Engineer

  TradeIX is rewiring trade finance by providing the most connected and secure platform infrastructure for corporates, banks, asset managers, B2B networks, and value-added service providers. Built on distributed ledger technology (Blockchain), the platform’s applications, developer tools, and core protocol represent the dawn of the “internet of trade”.• Reported directly to Head of Delivery with an ownership for the end-to-end product delivery Optimisation and Productization of processes and activities to aligning with Stakeholders, Engineering, Solution & Sales globally in a Production environment (Blockchain & microservices-based systems) on Azure cloud. Show less

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  SAP

  Jul 2021 - now

  1: Strategic Leadership & Business GrowthTransformed regional cloud operations by driving scalable processes and aligning business strategies with market demands, leading to consistent top-tier CSAT and NPS scores. Spearheaded 30% reduction in escalations and 25% efficiency gains, enhancing stakeholder trust through data-driven decision-making and operational excellence. 2. Scaling High-Performing, Customer-Centric TeamsBuilt and led a diverse, high-performing team of customers engagement managers across multiple geographies, fostering a culture of ownership, innovation, and continuous improvement. Mentored and empowered team leads and SMEs, driving a 30% increase in employee engagement and delivering measurable business impact. 3. Revenue Acceleration & Scalable Cloud GrowthDesigned and led market-unit-aligned strategies for a high-volume SME cloud customer portfolio, driving measurable revenue growth, efficiency gains, and retention. Spearheaded customer success frameworks backed by customer references and proven success stories, ensuring seamless Quarterly Business Reviews (QBRs) and C-level engagements across Europe & MEE. Optimized scalable delivery models, enhancing operational agility and cross-functional collaboration to maximize business impact and customer success. Show less SAP Catalyst :Operational Excellence :• Led and grew a high-performing team by 200% globally within 9 months through effective onboarding, training, and empowering team members, resulting in the achievement of team goals.• Leveraged technology, automation, and analytics to enhance efficiency, reduce response times significantly, and drove customer satisfaction. • Delivered impactful presentations, conducted engaging training sessions, and promoted effective communication within diverse teams/stakeholders, resulting in enhanced collaboration and performance.Customer Success :• Elevated Global CSAT Scores & Response Rates through Strategic Initiatives.• Developed and executed customer-centric strategies, streamlined processes, and used data-driven insights to deliver excellent services while achieving business objectives. Show less

  • Regional Operations Manager - Europe & MEE - Private Cloud Customer Center

    Jul 2023 - now

  • CoE Lead | Private Cloud Customer Center | Enterprise Cloud Services- Europe & MEE

    Jul 2022 - Jul 2023

  • Customer Engagement Manager

    Jul 2021 - Jun 2022