Aliasgar Polan

Experience

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  WNS Global Services

  Apr 2014 - Oct 2016

  Associate

  Confer with customers by telephone or in person to provide information aboutproducts or services, take or enter orders, cancel accounts, or obtain details ofcomplaints.Solicit sales of new or additional services or products.Resolve customers' service or billing complaints by performing activities such asexchanging merchandise, refunding money, or adjusting bills.Check to ensure that appropriate changes were made to resolve customers'problems.

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  Vodafone UK

  Apr 2016 - Nov 2017

  Customer Service Representative

  Worked as advanced technical support for mobile phones and network issues.Check to ensure that appropriate changes were made to resolve customers'problems.Determine charges for services requested, collect deposits or payments, orarrange for billing.Involved in up-skill training and mentoring new hires.

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  Symantec

  Nov 2017 - Jan 2020

  Technical Support

  Tier 1 Production troubleshooting skills - Windows, Oracle, Salesforce, Cloud etc.Basic understanding of CRM, networking and database conceptsServed as thefirst point of contact for Customers and Partners for general queries relating tolicensing, entitlement, portal access, and technical support.Quickly responded to customers calls, web cases, emails and chats.Delivered a high level of service and provided prompt resolution to ensurecustomer satisfaction.Assisted with queries and provided end-to-end resolution relating to productlicensing, activation, upgrades, renewals and customer portals by taking helpfrom different teams.Processed over 650 support requests per month for technical assistance on widerange of issues related to the software and portal.Explained technical information in clear terms to non-technical individuals topromote better understanding.Created support documentation that empowered and enabled user communityto extend skills, leverage system features and find resolutions to questionswithout intervention from support team.Managing team performance by sharing stats report on weekly basis andidentifying loopholes for process improvement. Show less

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  Hyly.AI

  Aug 2020 - now

  • Director of Support & QA

    Jun 2024 - now

  • Director Of Support

    Mar 2022 - May 2024

  • Support Manager

    Sept 2021 - Mar 2022

  • Lead Client Success

    Jun 2021 - Sept 2021

  • Technical Support

    Aug 2020 - Jun 2021