Mario A. Sanchez

Experience

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  Support.com

  Oct 2015 - Dec 2015

  Remote Service Technician

  • Provided Excellent customer service resulting in positive feedback and satisfaction.• Handled incoming support calls and assisted in configuration or installation of WIFI router.• Diagnose connectivity issues to internet and solved root cause of the issue over the phone• Scheduled a technician visit for issues not fixable over the phone. • Researched, respond to and resolved escalated issues and helped team member resolve issues.

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  Mastronardi Produce

  Jan 2016 - Jan 2018

  Quality Liaison

  • Evaluated and analyzed quality issues of incoming produce • Reported the issues to the different departments involved in the handling of produce. • Reported issues found in the produce to the responsible grower. • Assisted in the implementation of corrective actions needed to prevent reported issues. • Managed weekly meetings with grower liaisons to discuss and analyze the quality issues seen during the week and the corrective actions taken to minimize the issues.

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  FreshPak

  Jul 2018 - Sept 2018

  Shipping Manager

  • Managed a group of 10 to 15 employees and provided daily meetings to discuss daily goals. • Reviewed customer’s orders and delivered the orders at their scheduled delivery time. • Communicated with production manager to verify the orders were finished on time. • Verified inventory was restocked according to the customer’s needs. • Provided first class customer service resulting in positive feedback.

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  Lakeshore Seasonal Services Inc

  Dec 2018 - Feb 2019

  Snow Removal

  • Provided excellent customer service by maintaining snow and ice-free walkways and entrances, resulting in positive feedback. • Prioritized areas according to customer’s needs and wants. • On call 24/7

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  Cisco Meraki

  May 2019 - now

  Network Support Engineer