Experience

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  Scope e-knowledge center

  Jan 2005 - May 2009

  Information analyst

  Worked as an Information Analyst, Business and Quality Analyst

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  365 media pvt ltd

  Feb 2010 - May 2012

  Deputy production manager

  Assisting the Production Manager in the planning, execution, project completion and quality output of assigned projectsManaging the processes effectively by identifying resources needed and assigning individual responsibilities Ensure clients are updated on project deliverables and schedulesPrompt and clear response is provided to client queries pertaining to project status, QA results, and any other project related issues ensuring client satisfactionCreated and executed project work plans and revised as appropriate to meet client’s needs and requirementsSet monthly volume targets for team leads and assisted them to achieve the set targetsReviewed deliverables prepared by team before client delivery, and ensured that processes were delivered on time with good qualityGenerating and Maintaining monthly reports - Deployment report, Billing reports, and Project Tracking reports Show less

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  Integra global solutions

  Oct 2012 - Mar 2017

  Operations in charge

  Process: EDGAR & XBRL ServicesEuropean Supermarket Magazine (ESM)Taking care of day today operational activities (Setting the ETA, allocating works and ensure that the files are delivered on promised ETA with quality)Managing the processes effectively by identifying resources needed and assigning individual responsibilities Understand the client requirements and providing solutions to client’s SEC regulation related issuesCompliance tracking of all financial documents and regulatory filings including changes, version control and approvalsPrompt and clear response is provided to client queries pertaining to project status, QA results, and any other project related issues ensuring client satisfactionWork along with business development team in the areas of new services, pricing and service enhancement also assisting accounting department by provided inputs for billing Show less

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  Cognizant

  Jun 2017 - Dec 2021

  Team manager

  Process – Media MonitoringManaging the day-to-day operations and meet the required service levels, quality, and productivityMaintaining SLA target on a monthly basis to achieve desired KPIs including absenteeism and attrition within the teamActs as a point of contact for the resolution of client escalations, inquiries, and complaints from clientsAttend weekly and monthly review with the ClientAct as an interface between the team and the management and all Support functions so that the team operates smoothly at the highest efficiency and within the prescribed norms.Manage staffing in accordance with volume specific workflow (i.e. down-staffing, up-staffing)Ensure all Company policies and procedures are implemented consistently and fairly Ensure excellent customer services by training employees and providing feedback to employees regarding areas of improvement and developmentConducting performance review, periodic appraisals for the team and publish reports/dashboards to managementIn-charge of BCM (Business Continuity Management) and managing all BCM related activities such as creating Business Continuity Plan, coordinating with purchase, IT and other departments to implement the BCM plan. Successfully implemented BCP for 2019 General election Show less

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  Aggregate intelligence, inc

  Dec 2021 - now

  Senior project manager