Experience

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  Royal bank of scotland business

  Jan 2019 - Sept 2020

  Analyst

  Technical Support Specialist with problem resolution and strong customer support experience tocontribute toward the success of technology initiatives. Working for a UK Based bank as an enthusiastic full-time ATM Technical Support Specialist withproblem resolution and strong customer support experience to contribute toward the success oftechnology initiatives.

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  Hcl technologies

  Jan 2021 - Dec 2021

  Senior analyst

  Providing remote support for users ,troubleshoot and Maintenance/sustainment of existing client Outlook, office 365, windows server, SCCM troubleshooting, Intune installation support. Delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk and usually responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software.

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  Cognizant

  Dec 2021 - Jun 2023

  Senior system engineer

  As a senior system engineer, responsible for assessing systems, determining problems, providing solutions to issues that arise, upgrading systems, maintaining systems, highlighting improvements and troubleshooting for office 365, Change management,Incident management.

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  Htc global services

  Dec 2023 - now

  Senior engineer l3