Myker Cha

Experience

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  Sea N Air, St. Pau MN

  Nov 2000 - Feb 2007

  Customer Service Lead

  Acts as a Lead for the Customer Service function by setting goals, monitoring results, appraising performance, and providing counseling, training, and coaching to foster improved performance. Performs standard customer service duties and account management on select key customer accounts.: Answers incoming customer service telephone calls and gathers information from the caller to identify customer's needs. Investigates and attempts to resolve customer issues. Dispatches appropriate personnel as needed. Utilizes a computer system to research and resolve inquiries and logs customer calls. Updates computer system as necessary. Schedules appointments with customers as necessary. Collaborates with billing agent staff on customer related issues. Follows up with customers by telephone as necessary. Investigates and resolves problems escalated through lower level staff. Escalates more complex issues to Supervisor/Manager as necessary. Show less

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  Randstad

  Jan 2006 - Jan 2006

  Customer Service

  I did contract work for Ranstad for Customer Service in 2007 before securing a permanent position with the client, Capitol Sales Company, after 4 months.

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  CSC, Eagan MN

  Mar 2007 - Aug 2013

  Sales Administration

  Excellent communication and customer service skills.Appropriately, efficiently, and professionally handle customer requests by phoneUses superior customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects professional tone and handles complaints.Places primary importance on delivering superior customer service.Projects a professional and polished image that inspires confidence and trust.Encourages open communication by listening attentively and actively. Seeks to fully understand information from many points of view.Has superior organizational skills. Keeps files and work area organized. Maintains a comprehensive library of reference and historical data.PC proficiency and familiarity with MS Word, Excel, And PowerPoint Effectively handle escalations and time critical issues. Meets goals despite unexpected setbacks, obstacles, or time constraints. Show less

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  Sholom

  Sept 2014 - Dec 2014

  Observed and closely shadowed a COTA/L in the Rehab Center with morning ADL's; bed mobility, bed transfers, wheelchair positioning, and mobility, gait ambulation. Diagnoses includes: stroke/cva; cerebellar ataxia, tbi, hip fracture.

  • OTAS Volunteer

    Sept 2014 - Dec 2014

  • OTAS, Fieldwork Level 1

    Sept 2014 - Sept 2014
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  Lifeworks Services, Inc.

  Oct 2014 - Oct 2014

  OTAS - Fieldwork Level 1

  Observed clients and consumers in a community setting with day activities as well as observed facilitation of job training and job coaching at live job sites.

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  SYNERTX Rehabilitation

  Jan 2015 - Mar 2015

  Occupational Therapy Assistant Student, Fieldwork Level II

  Occupational Therapy Department (Skilled Nursing Rehabilitation Setting) • Document treatment notes, summaries, incident reports and chart reviews utilizing Casamba • Apply standardized and non-standardized evaluation tools • Select, develop, and implement appropriate therapeutic interventions • Facilitate activities for remediation or compensation of patient performance deficits • Create splints, assistive devices, adapted equipment and devices • Present information at team meetings and in-services Show less

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  HealthEast

  Mar 2015 - May 2015

  Occupational Therapy Assistant Student, FWII

  • Treatment of patients using occupational therapy procedures to achieve maximum potential benefit.• Implements a planned treatment program to ensure effective care of patients under the direction of an Occupational Therapist.• Completes accurate and timely documentation and record keeping.• Involves patient and/or family in goal setting in order to maximize participation in treatment.• Remains current on treatment techniques, procedures, and other related topics.• Consults with referring practitioner to ensure quality care and treatments are provided to patients.• Prepares patient and family through participation in the discharge planning process.• Provides excellent customer service to all external and internal customers.• Directs aides as required to assure quality patient care.• Attends and participates in meetings relating to current HealthEast initiatives.• Maintains confidentiality in all aspects of the job.• Performs other related duties as assigned Show less

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  Fusion Medical Staffing

  Aug 2015 - Jan 2016

  COTA/L (Travel Therapy)

  • Instruct patients and families in home programs, basic living skills and the care and use of adaptive equipment.• Assist occupational therapists with implementing treatment plans designed to help patients function independently.• Select therapy activities to fit patients'​ needs and capabilities, alter treatment programs as necessary.• Observe and document patients'​ progress, attitudes and behavior and report to DOR/Nrsg.• Monitor and evaluate patients' performance in therapy activities and provide encouragement. Show less

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  Reliant Rehabilitation

  Feb 2016 - now

  Certified Occupational Therapy Assistant

  Under the direction of the licensed/certified occupational therapist, optimizes functional abilities and skills of patients in facilities by: assisting in screening and initial evaluation of all patients; implementing treatment for all assigned patients; delivering treatment according to the established treatment plan; accurately documenting progress toward objectives and communicating patient status and needs to the patient, the patient’s family, the staff and other professionals.Provides direct supervision to Rehab Aide in skilled tasks during group and individual treatment in a manner that promotes appropriate utilization of resources and development of clinical skills in accordance with State Practice Acts.Enhancing clinical expertise, professional and management skills through interaction with managers, therapists and other professional staff, self-study, and other continuing education activities. Maintaining valid state license; membership and participate in professional organizations; maintain awareness of issues related to the profession of Occupational Therapy and the health care environment.Understand managed care/Prospective Payment System (PPS) billing and treatment guidelines. Provide quality care as well as reasonable goals and outcomes within the guidelines.Compliant with infection control procedures and environmental safety protocol within a facility.Maintain confidentiality including patient information. Show less