Mazen Samhat

Experience

• 

  Rafih Auto Group

  Mar 2000 - Mar 2005

  Sales

  Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training.Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.Meeting monthly with the dealership’s general manager to review forecasts and profits for each department.Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.Auditing all appraisals of trade-in vehicles.Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained. Show less

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  Mitsubishi Motors

  Mar 2005 - Jul 2009

  General Manager

  Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, collision and service departments).Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval.Effectively communicating with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections.Paying close attention to daily operations, recommending and creating improved courses of action where necessary.Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed.Providing dealership management with weekly reports on the financial condition of the dealership.Overseeing the monthly financial statement to ensure it is complete, accurate and submitted on time to the management/dealership owners.Coordinating with the business/administrative office to ensure that records and analyses are correctly maintained.Creating a good working relationship with lending institutions and manufacturer personnel and maintaining these relationships.Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency.Overseeing the hiring and training of all department managers.Maintaining an enthusiastic attitude to build positive employee attitudes and morale.Overseeing and maintaining compensation plans for all employees.Creating cost-effective advertising programs and merchandising strategies for the dealership.Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints. Show less

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  Rafih Auto Group

  Oct 2009 - Jan 2016

  Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, collision and service departments). Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval. Effectively communicating with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections. Paying close attention to daily operations, recommending and creating improved courses of action where necessary. Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed. Providing dealership management with weekly reports on the financial condition of the dealership. Overseeing the monthly financial statement to ensure it is complete, accurate and submitted on time to the management/dealership owners. Coordinating with the business/administrative office to ensure that records and analyses are correctly maintained. Creating a good working relationship with lending institutions and manufacturer personnel and maintaining these relationships. Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency. Overseeing the hiring and training of all department managers. Maintaining an enthusiastic attitude to build positive employee attitudes and morale. Overseeing and maintaining compensation plans for all employees. Creating cost-effective advertising programs and merchandising strategies for the dealership. Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints. Show less Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.Seeking new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.Processing financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, state and corporate channels.Understanding and complying with federal, state and local regulations that affect the new and used-vehicle and finance departments.Creating and maintaining a program with the sales department that will ensure all new sales are referred to the F&I department.Training and providing the sales team with information on finance and lease programs and the benefits of the dealership’s financing and extended service programs. Show less

  • General Manager

    Feb 2014 - Jan 2016

  • Financial Services Manager

    Oct 2009 - Jan 2016
• 

  VAuto

  Mar 2016 - now

  Performance Manager

  Effectively manage the progress and results of accounts assigned.Engage in high-profile activity across strategic client groups.Build and develop strong working relationships with customers and all users at all levels from dealer / owner / decision-maker on down.Work with “at-risk” clients and determine proper action plans.Demonstrate account ownership by responding to client requests with a constant sense of urgency.Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives in order to achieve results.Closely monitor system red flags and emergencies with clients, taking immediate action at all times.Generate additional revenue by harvesting existing accounts for additional stores and products.Determine needs for additional resources in order to maintain continued success with all clients.Continually work to turn around canceled accounts.Effectively manage time and activity to successfully engage with at least 8 clients per day.Assist in generating high client attendance to product workshops.Actively participate in product development / enhancement review sessions to continue in development as a vAuto “knowledge master.”Travel to clients, allowing for maximum time with all clients and maximum client reach.Mentor new PM team members as needed.Engage and participate in the exchange of best practices across entire PM team. Show less