C.B Srinivas

Experience

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  Allsec Technologies Limited

  Jun 2011 - Apr 2012

  Customer Support Executive

  Played a Key role in managing international client/ customers by analyzing technical issue and providingnecessary solution• Responded promptly by answering and resolving customer inquiries and complaints• Provided customers with technical support using maintenance procedures created with company products• Kept records of customer interactions and actions taken including - transactions, comments, inquiries andcomplaints• Managed customers' database accounts, performed customer verification, processed applications, ordersand requests• Forwarded requests and unresolved issues to the designated resource by communicating and coordinatingwith internal departments Show less

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  Lycamobile

  Dec 2012 - Dec 2013

  Tech support executive

  Played a Key role in managing international client/ customers by analyzing technical issue and providingnecessary solution• Responded promptly by answering and resolving customer inquiries and complaints• Provided customers with technical support using maintenance procedures created with company products• Kept records of customer interactions and actions taken including - transactions, comments, inquiries andcomplaints• Managed customers' database accounts, performed customer verification, processed applications, ordersand requests• Forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments• Analyse their technical issue and give necessary solution for the same over phone , if not escalate to technical department for furtherance.•Also help the customers with updated offers , plans etc . Show less

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  Larsen & Toubro

  Mar 2014 - now

  Led the end-to-end process of developing water and effluent treatment , desalination, slurry pipe line proposals and tenders in response to client requirements.Collaborated with cross-functional teams, including finance, project management, and subject matter experts, to gather necessary information for proposals.Implemented strategic pricing strategies, contributing to improved profit margins.Managed the entire bid lifecycle, from identifying opportunities to submission and post-submission activities.Developed a strategic approach for each bid, considering client requirements, competition, and the company's unique selling points.Ensured that all proposals and tenders meet the required standards and comply with legal and regulatory guidelines.Reviewed and edited proposal content to ensure clarity, consistency, and compliance with the client's specifications.Conducted thorough market research to understand client needs, industry trends, and competitors, providing valuable insights for proposal development.Collaborated closely with internal stakeholders to gather relevant information and ensure alignment with organizational goals and strategies.Communicated effectively with clients to clarify requirements, address queries, and build positive relationships.Worked with project management / Operation teams to develop accurate cost estimates and pricing strategies that align with the company's financial goals.Managed tight deadlines associated with proposal submissions, coordinating efforts across departments to ensure timely and accurate delivery.Implemented continuous improvement initiatives to enhance the efficiency and effectiveness of the proposal development process. Show less • Responsible for Technical / Engineering delivery of proposals / Tenders for all assigned Tenders• Thoroughly review Tender Documents which includes Design Documents, Drawings, Specifications, Data Sheets, Calculations etc. and Clearly define the scope of Project•Formulate and compile Customer enquiries, tenders and RFQs for the submission of bid proposals to Customers, in support business objectives and commitments.•Coordinate, prepare and compile bid submission documents in relation to tendering/bidding activities, Tender Questionnaires and Pre-qualifications.• Prepare / raise pre-tender queries etc and coordinate with owner department /client for clarification•Organize and harness the efforts of all involved departments relating to tendering/bidding activities and contract review.•Coordinate customers' bid requirements within the various departments such as planning, HSE, Design & Engineering, Taxes etc., collate and compile all queries and requests for additional information for communication to Customers.• Prepare Technical submittals as per Bid / Tender requirements which includes (but not limited to) methods, plans, organization, implementation strategies, specialized method statements and commissioning plants etc.• Development alternative technical proposals as and where required Show less  Accountable for managing departmental staffs Key role in preparing Construction schedule with the assistance of the construction manager and project manager and updating the same on monthly basis based on the progress of the work Coordinating with Design team for scheduled release of purchase request for the appropriate items which would be necessary for execution works Participating in preparing the System compliance report every month according to the works executed Responsible for monitoring the execution works and updating the cluster as well as the BU team regarding the progress Coordinating with Client regarding progress details as well as getting the dispatch clearance for the major supply items Handling various activities viz. vendor analysis, engineering methods, preparing accepted cost estimation, sub contractor management, construction schedule, monthly job cost report, client correspondence and client billing etc Stellar Role in:o Creating MR, following up for the PO’s at cluster and BU levelo Coordinating with the vendor for the dispatch etco Providing cost-effective design and solution for the organization Also, coordinating with cluster team for necessary release of purchase orders, vendor approvals etc. Coordinating with site engineers for quantity estimation, client billing, sub-contractor billing work order creation etc Regular client follow up for invoice certification and collection of the same . Show less  Key role in preparing Construction schedule with the assistance of the construction manager and project manager and updating the same on monthly basis based on the progress of the work Coordinating with Design team for scheduled release of purchase request for the appropriate items which would be necessary for execution works Participating in preparing the System compliance report every month according to the works executed Responsible for monitoring the execution works and updating the cluster as well as the BU team regarding the progress Handling various activities viz. vendor analysis, engineering methods, preparing accepted cost estimation, sub contractor management, construction schedule, monthly job cost report, client correspondence and client billing etc Coordinating with Client regarding progress details as well as getting the dispatch clearance for the major supply items Coordinating with site engineers for quantity estimation, client billing, sub-contractor billing work order creation etc Show less

  • Manager Proposal / Tendering

    Jan 2024 - now

  • Assistant Manager Proposal/ Tendering

    May 2022 - Jan 2024

  • Assistant Manager Chemical /Planning Manager

    Jul 2019 - May 2022

  • Senior Planning Engineer

    Mar 2014 - Jul 2019