Andrew McLain

Experience

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  Music by McLain

  Jan 1997 - Jan 1997

  Singer // Songwriter

  Creating music that can inspire and connect...

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  Covance

  Oct 2004 - Nov 2005

  Study Technician
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  Pharmacy OneSource

  Nov 2005 - Nov 2012

  Established the startup’s first Agile software team and led UX and research efforts to roll out numerous life-saving clinical features. Contributed to product development by building and prioritizing a story backlog built on I.N.V.E.S.T. principles, defining problem statements and business charters, designing, prototyping, and validating innovative user interfaces. Implemented foundational methodologies and learning across the organization. Managed suite of SaaS applications in over 400 hospitals, personally renewing over $1,000,000 annually. Key Salesforce CRM stakeholder defining requirements needed for the transparency and success of the account management team.

  • UX Research & Design

    Apr 2009 - Nov 2012

  • Account Manager

    Nov 2005 - Apr 2009
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  Danceoffcentral.com

  Jun 2011 - Aug 2014

  Co Founder // Product Manager

  Drove creative and strategic development of an online social networking community with responsibility for release planning to usability testing within an Agile development environment.

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  PracticeWave

  Oct 2012 - Dec 2014

  Co Founder // Product Manager

  Led product development for a medical practice management solution and lead generation application with a focus on security, efficiency, and stellar support.

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  Fulcrum Technologies

  Nov 2012 - Jul 2014

  UX Designer // Product Owner

  Championed a new, data-informed product vision and roadmap to help the startup pivot to a more viable solution. Owned UX, product discovery, MVP planning, customer interviews, usability studies, and wireframing. Introduced Agile methodologies, developed customer-facing content, and partnered with Marketing to develop the brand.

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  T-Mobile

  Jul 2014 - Feb 2015

  Experience Design Lead

  Managed and mentored a team of 5 UX designers in the re-design and prototyping of a complex digital workflow experience for T-Mobile’s largest digital transformation project that is still being implemented to this day.

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  Sendachi

  Mar 2015 - May 2016

  Product Manager // Consultant

  Interfaced with a range of clients, including government, IoT, healthcare, and retail, to lead product discovery, design, and launch for client products. Simultaneously headed the development of internal tools and products. Accountable for drafting SOWs, managing scrum teams, and leading internal marketing automation efforts.

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  VIEVU | A BRAND OF THE SAFARILAND GROUP

  Jul 2016 - Dec 2017

  Senior UX Architect

  Instrumental in shaping the startup’s flagship product by leading qualitative and quantitative research and data analysis, developing personas and user stories, wireframing, prototyping, and shaping the overall flow and layout of applications. From a leadership perspective, coaching the Project Manager on Scrum frameworks, oversaw the technical writer, and maximized adoption and utilization of Agile methodologies.

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  Xinova

  Jan 2018 - Sept 2019

  Product Manager // Sr. User Researcher

  Spearheaded a shift in priorities and defined a new product roadmap that enabled the company to develop and release the startup’s novel “self-service opportunities” feature, which eliminated 100% of previously required developer and marketing intervention. Optimized outbound marketing campaigns resulting in a 62% boost in CTR. Steered all aspects of product development, contributed to marketing strategy, and drove efficiency across the Platform team. Led quantitative and qualitative user engagement research resulting in multiple improvements in feature development and marketing efforts. Show less

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  Alaska Airlines

  Feb 2020 - Oct 2020

  Scrum Master // Product Owner

  Contributed key leadership and expertise in Kanban and Scrum frameworks to lead infrastructure teams in the planning, development, and completion of multiple stalled-out technology migration projects. Created visibility of project status for leadership and established sustainable best practices through extensive training and guidance. Developed and delivered a company-wide training on “Writing Effective User Stories.”

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  AIM Consulting Group

  Oct 2020 - Jun 2024

  AIM Consulting, an Addison Group company, is an award-winning industry leader in technology consulting and solutions delivery. AIM’s differentiation is our collaborative engagement model that provides cross-functional results. We work with clients, shoulder to shoulder, for one goal – their success. Founded in 2006, with offices in Seattle, Minneapolis, Denver, Houston, and Chicago, we are ranked among the fastest growing private companies and best companies to work for due to a long track record of success with our partners and consultants. Our long-term relationships with the best technology consulting talent allows us to deliver on expectations, execute on roadmaps, and drive modern technology initiatives.Recruited to serve as a project manager for enterprise clients across healthcare, technology, and beverage retail industries to create and execute executive-level product roadmaps using Agile Scrum principles. Led company-wide OKR training and story mapping exercises. Earned multiple accolades for exceeding customer expectations. Partner with client stakeholders and development teams to gather requirements, drive product strategy, development, and launch. Participate in Scrum events, including sprint planning, sprint reviews, and retrospectives. Headed the development of client dashboards, KPIs and metrics, backlog priorities, and training programs. Show less

  • Lead Consultant - Delivery Leadership

    Aug 2022 - Jun 2024

  • Senior Consultant - Delivery Leadership

    Oct 2020 - Aug 2022
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  EdgeX

  Jul 2024 - now

  Director of Product