Sofia Kazakova

Experience

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  Radisson

  Jun 2017 - Aug 2017

  Seasonal Front Desk Specialist

  • Increased customer satisfaction rate by 7% by analyzing online customer reviews, following up with dissatisfied customers for details and feedback, and recommending solutions to customer concerns to avoid future issues • Created weekly reports and simplistic visualizations using Tableau, Microsoft Office and other applications to present to hotel’s management team to assist with summarizing trends and support decision making• Coordinated and facilitated meetings with hotel teams and external stakeholders, supporting the organization of events for the marketing team, international guest visits and presentations Show less

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  George Brown College

  May 2019 - Dec 2019

  Student Project Assistant, Office of Research and Innovation

  • Maintained project database, tracked progress on 20 projects, contributed to reporting and communication between parties• Contributed to the development of the selection process for awards by creating an automated evaluating algorithm • Successfully identified deficiencies and recommended solutions in grant applications, tracked and investigated issues • Issued and created Project Briefs, Project Budgets, Award Letters, Change Request forms and other documentation• Explained technical requirements to Student Researchers, analyzed and monitored Key Performance Indicators Show less

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  George Brown College

  Sept 2020 - Mar 2021

  Student Academic Support Staff

  • Developed digital content weekly, such as flyers, handouts, posters, using PowerPoint and Canva to promote the program• Planed and facilitated monthly workshops, webinars, trainings, and presentations for 3,000 students using Teams and Zoom• Assisted students in identifying relevant GBC policies, their rights and responsibilities and helped resolve academic disputes• Created a scheduling mechanism for booking appointments with students to decrease the cycle time by 20 minutes

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  Metro Inc.

  Mar 2021 - Feb 2022

  Inventory Manager

  • Monitored inventory levels and movement trends using SAP GUI for a portfolio of products at an average of $280 million, constructed orders to maximize efficiency of multiple DC’s and supplier distribution allowances/requirements• Maintained service level of 95% by addressing shortages, scheduling product deliveries into the DC, expediting orders and anticipating future needs• Reviewed and optimized the system consumption, MRP, supplier lead times and internal rounding profiles to improve the logistic process and to reduce distribution costs• Analyzed promotional history for mistakes and manually devised weekly forecast for an Ad with an average of 200 items• Reduced overstock by 15% by collaborating with Category Managers to put plans in place to maximize sales and optimize inventory Show less

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  OCS Ontario Cannabis Store

  Mar 2022 - now

  Streamlined the Return-to-Vendor process, handling $1.6 million in inventory quarterly, enhancing procedures, and ensuring robust cross-functional communication. Oversaw the Summer/Spring Product Call initiative, managing over 1,000 product launches with vigilant tracking of purchase orders and resolution of discrepancies. Conducted purchasing analytics for 50+ Licence Producers (LPs) with a weekly average gross revenue of $7.1MM CAD. Day-to-day interaction with Demand Planning, Marketing, Finance and Distribution teams to align internal goals. Show less

  • Demand Planner

    Sept 2022 - now

  • Supply Chain Coordinator

    Mar 2022 - Oct 2022