Rajan Kuveskar

Experience

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  Initial city link

  Feb 2006 - Feb 2008

  1St Line Support Technician

  Supporting up to 50 users a day keeping incident logs of all user issues using Oak Telecom call monitoring product. Acting as 1st point of contact for all incoming incidents logged on the call management system.Calling back customers to clarify issues and attempt resolution where appropriate.Escalating calls to appropriate teams when unable to resolve issues.Forwarding calls to 3rd party suppliers where necessary and responsible for managing the progress of these callsMonitoring progress of call resolutions and working towards strict service level agreements.Providing printer, peripherals and other hardware support where necessary.Completing change controls when required which included hardware and software installations. Show less

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  Thames & Hudson

  Feb 2011 - Feb 2012

  Technical Assistant

  Provide support up to 175 users provide support to desktop IT Services including Mac , windows xp and 7Undertaking small- to medium-sized IT projects as instructed by the IT Manager.Building and configuring AD integrated Macs, user administration and remote accesssupport applications like Adobe Photoshop CS5, CS3 quark express 6, 7 & 8 on Mac OS 10.6 ,10.7Purchasing fonts when required and Managing fonts using font explorer X-serverPerform routine backups using LTO - 4 backup tapesSupport Windows Server 2008, Active Directory, LAN & WAN, Routers, switches, DNS in Mac environment.Provide user administration and remote access where requiredInstalling software and tools like Markware tool to allow Q2ID conversion on In design CS 5.5 , 6processing Emails using Kerio mail server version 6.7 Install & troubleshoot static Network printers inside our LAN, login as admin on Multifunction Eco-Line Richo printers and monitor printing progress using print spool.Purchasing products from our supplier on monthly basis such as print cartridges, booking printer servicing, purchasing new Macs and windows 7 pc when required. Show less

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  Hachette Book Group

  Mar 2012 - Jul 2014

  IT Desktop Support Technician

  support up to 1500 users provide support to desktop IT Services including Mac and windows 7Working with Windows server 2008R2 & applications within Mac OS environmentLogging calls and resolving issues within strict service level agreements.Calling back users to clarify issues and attempt resolution where appropriateReview all incidents opened to ensure contents and priorities are correct if necessary escalate incidents that have business impact.Monitor and manage network shares, print servers which included Hp, EPSON , VPN and web-enable applications Manage and participate in small-to-large IT Help Desk projects i.e. installing applications /upgrading Mac OS From 10.6 to 10.7 troubleshoot problems such as applications conflict with new OS .Deploy and Manage Universal Type Server 10.6 Mac OS X to manage font type, PostScript Type 1 and Open Type. Distribute fonts as well as user and workgroup configuration.support applications like Adobe Photoshop CS5, CS3 quark express 6, 7 & 8 on Mac OS 10.6 ,10.7Manage user accounts and rights, Create workgroups Add, remove users to workgroups assign workgroup roles to users modify user settings as required.Managing and implementing various services DNS, DHCP etc.Working with windows Parallels on Mac OS 10.7 to support windows client. Show less

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  COSMIC

  Feb 2015 - Jul 2016

  Information Technology System Engineer

  Undertook small and medium-sized projects as suggested by Employer which involvedapplication installation such as Office365 / MS Office 2016Travel when required to clients location Netherlands, Berlin, Dusseldorf ,MunichInstall and maintained hardware & systems within the client’s digital environmentProvided desktop/server (Mac, Windows 7/8 & Windows Server 2012 R2 and Linux) supportDesigned, maintained and monitor active directory components

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  European Southern Observatory

  Aug 2016 - Aug 2017

  IT System Engineer

  Undertook small and medium-sized projects as suggested by Employer Install and maintained hardware & systems within the client’s digital environment overDSM Heat applicationProvided desktop/server (Mac, Windows 7/10 & Windows Server 2012 R2 and Linux fedora22 and 24)Designed, maintained and monitor active directory componentsModified groups/permissions with respect to vpn access & user access rights provided network & printer support to local usersmanage site to site Virtual presentation for users as well as general Meeting supportsupport and troubleshoot applications like MS Office 2013/2016 and virtual applicationsuch Citrix zen app 4.5provide vpn access to users when requested . install vpn client such as cisco Anyconnect Show less

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  CMS Legal Services

  Sept 2017 - Dec 2018

  IT Administrator

  Maintained SCCM client in enterprise environment. Monitored all relevant logs, including server, application, and security logs for anomalies and performance issues.Support windows OS such as 7 and 10 Deliver applications to users in SCCM 2012 environment.Manage packages, collections and assignments in the SCCM console.Support in house Application including MS Office 365 Suite. Use in house tools to easily repair WMI and SCCM clients remotely.provide support to VM Horizon client. Show less

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  Audatex, a Solera company

  Dec 2018 - May 2020

  Information Technology Specialist

  Provide Laptop / Desktop support in New Azure environment to around 200 Local users in Germany as well as Other users that fall in EMEA regions remotely. Install and Support OS such as windows 10 and Mac OSX Install and troubleshoot issues with local users softwares such as office 365.Manage Inventory of Hardware and software .create and Manage Shared Mailboxes , Distrubution List on Exchange server 2010, Manage Exchange components when required . Troubleshoot Outlook Mailbox related problems when required.Install, configure and deploy software to end user using SCCM software deployment tool. Prioritize work and escalate issue when appropriate. Provide necessary Hardware and Software support to Users . Work on challenging quarterly projects as suggested by Coordinator and complete way before given deadlines.work on Projects such as Microsoft Bitlocker Encryption to make sure all Laptops are Encrypted Manage meeting software and hardwares such as Microsoft surface Hubs.provide user access with shared files within departments when requested .Manage Active Directory Users and computers . Show less

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  Hertie School

  Aug 2020 - now

  IT Specialist

  Create and mange user accounts of both staff and students. Provide in house printer support , network access and file-sharing. Working on school projects such as roll out of old hardware win 7 to win 10• Install desktops and laptops using Emperium deployment software , troubleshootregistry related issues on end users pc Basic jamf administration to support iphones ,ipad and apple devicesManage license and support software like office 365, Adobe ,maxqda ..etc