Jessica Martin

Experience

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  WALICK PROPERTY MANAGEMENT

  Jan 2003 - Jun 2004

  Leasing Consultant

  Leasing Initiatives: Responsible for telephone conversions, lead qualification, engaging prospect tours, follow-up, closing and lease administration Resident Relations: Lease renewals, resident activities, service requests, and turnsAssist in Property Management Duties: Eviction proceedings, compliance, rent collection, maintenance of section 42 & 8 programs, TCAC

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  Sprint

  Jan 2005 - Mar 2006

  Implementation Specialist

  • Account Management: portfolio management of over 125 select business accounts. Activities include implementing corporate account set up, escalation, and customer life cycle activity• Training:Departmental training for OB and post-merger acquisition *Cross Selling and up selling product base• Reporting: Deactivation forecasting, churn reporting, rate plan analysis, & ability to provide monthly account base narratives

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  Woodmont Real Estate Services

  Oct 2006 - Mar 2008

  Corporate Trainer

  Hired as Training Coordinator and promoted to Corporate Trainer. *New Employee On-boarding program design and implementation. *Instructional Design and facilitation of educational content to all organizational levels. *Leadership training and coaching

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  Riverstone Residential Group

  Feb 2008 - Dec 2008

  Regional Trainer

  Development, execution and facilitation of national education programs in the assigned geographic regions of California, Nevada, and New Mexico. Implementation and Transition Facilitation: Assisted Regional Vice President with Proposal and sales pipeline. Facilitation of all transition plans for newly acquired accounts. Needs Analysis/Evaluation of Associates as it relates to the Company’s National Practices Facilitation and Design of Core Curriculum classes and quality training materials to accommodate associate training needs via in-person and/or web-based training.Reporting Metrics pertaining to the progress of Associates as it relates to Educational programs and the effectiveness of training presented Show less

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  Woodmont Real Estate Services

  Dec 2008 - Jul 2013

  Learning and Development Manager

  Hybrid role of internal talent development partner and external consultant through the organization's consultancy arm. Internal role included: *Working with executive stakeholders to provide recommendations, design, and implementation support for employee development initiatives for a base of 400 employees. *Provided guidance for a team of 4-6 coaches operating as corporate trainers within the organization Consulting services included: *Talent assessment*Hi-potential development programs*Focus group facilitation and survey design *Mission/vision/values development *Coaching and mentor program development *Leadership program development Show less

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  Jessica Martin Consulting

  Jul 2013 - Apr 2016

  Organizational Consultant

  Client focused consulting for Talent Management, Recruiting, Training, and Coaching related needs. Talent Management efforts included: *Succession Planning *Career Pathing Programs*Talent assessment and 9 box approach*High-Potential Program DevelopmentTraining efforts included: *Needs analysis*Content development and facilitation *New Employee On-Boarding, Leadership Development Programs, Respectful Workplace and Sexual Harassment Prevention Training. Coaching efforts included: *Career pathing for individuals on bi-weekly and monthly cadences*Leadership Coaching: using inside out coaching, co-active, and 360 coaching techniques*Goal development, alignment and execution planning Recruiting and HR services efforts included: *Managing the full cycle recruitment process for exempt, non-exempt and temporary staff positions * Recruiting coordination:conduct applicant screening, background checks, and offer letters *Employee relations counseling *Manage annual compensation program and review processCommunications efforts have included:*Ghost writing for blogs and articles*Project management of Corporate Leadership events*Advertising vendor management*Conducting market analysis projects. Show less

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  Insperity

  Apr 2016 - now

  Responsible for the growth and development of Learning and Development Services in our Mid Market Operations model. As a leader of the MidMarket Consulting and Development Team I:*Attract, develop, and retain talent for a team of Learning and Development Specialists focused on meeting business and client needs*Work collaboratively with internal stakeholders to develop and launch learning and development products and services that fulfill the vision of the company *Work in concert with the team to develop client learning and development impact metrics *Plan and direct internal projects based on prioritized tasks, available resources, and project milestones. Manage time, budget and resources to meet objectives of Learning and Development services*Collaborate and consult with leadership to make key decisions that promote unity, empowerment, and productivity*Develop and implement measurements standards to evaluate the effectiveness of programs and services using financial, employee productivity or other performance metrics to ensure consistency of services, profitability and high standards of excellence *Consult with clients and internal stakeholders to make recommendations to address perceived and realized client needs Show less Responsible for delivery of performance solutions that enhance employee productivity and equip leaders to effectively manage and develop people. Provides strategic development, coaching, and training services to MidMarket clients. *Hi-potential leadership identification and development *Mentor and coaching program design and execution *IDP creation and implementation *Onboarding program design and implementation *Design and facilitation of learning and development contentAdditional responsibilities of Functional Development Lead Role in the Middle Market Talent Division:*Identifies cross-functional opportunities and creates efficiencies for the division *Provides recommendations that will assist with ongoing performance improvement for new and existing Learning and Development Specialists Show less

  • Manager of Learning and Development Services

    Mar 2022 - now

  • Learning and Development Consultant

    Apr 2016 - now