Michael Pan

Experience

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  OOCL logistics

  Oct 2010 - Jun 2017

  Strategic sales manager

  1) Develop and acquire new VIP/national/global customers, preferable that use cross regional services. Make contribution to set up company’s logistics network.2) Act as a project manager and the entry point for the target customer; lead the bidding and sales process. Projects daily management and customer relationship daily maintenance. 3) Develop new customers and expand new business among existing clients. Carry out contract management, project management and cost saving. The customer's total revenue was increased 20% in year of 2015 as well as the gross contribution was increased 30%. 4) Research, design, plan and work out integrated supply chain solutions and logistics proposals, which are including but not limited in Apparel, chemical and FMCG industry. 5) Focus on contract logistics, tailor-made logistics and integrated logistics for named customers. 6) Customer relationship management, performance review, requirements fulfill, analyze and complete performance report. Achieve to 98% of customers’ satisfaction.7) Make joint sales activities with frontline sales from each branch office; support them in experience and strategic competency. 8) Reinforce positive internal communication with colleagues and frontline sales continually, share experience and marketing intelligence with them, present case study to them and help them to develop knowledge, experience and sales skills. 9) Full use of all kinds of resources, cooperate smoothly with other departments, organize and coordinate relationships between CCP (cargo control party) office and executive offices. 收起

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  DHL

  Jul 2017 - now

  Senior Key Account Manager

  1) Drive and manage logistics performance and innovation for the customers who are prominent in luxury and retail industry. 2) Develop and maintain customer relationships, extend the business scope and services in current projects and explore new customers. 3) Lead and coach bidding strategy and procedures. Take lead of RFP/ RFQ, drive commercial strategy and activities. 4) Review KPI and SOP with customers and internal operation team, work out action plans and control process improvement. 5) Design, plan and implement solution for customer's requirements, help the customer to accelerate their development steps in Great China. 6) Research, develop and manage products of Cold chain logistics, Omni-channel logistics and armed security logistics for high value goods. 收起