Dana Hass

Experience

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  Town of Mount Royal

  Aug 2015 - Sept 2016

  See description given for Manager of the LEADERS program Apr - Sept 2017. See description given for Lifeguard-Swimming Instructor Feb - Sept 2019.

  • Manager of the LEADERS program

    Apr 2016 - Sept 2016

  • Lifeguard-Swimming Instructor

    Aug 2015 - Sept 2016
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  Vanier College

  Jan 2016 - May 2016

  French Peer Tutor

  -Taught French grammar and syntax one-on-one to non-native French speakers. -Helped students complete their French homework.

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  Vanier College

  Jan 2017 - May 2017

  English Peer Tutor

  -Taught English grammar and syntax one-on-one to non-native English speakers.-Helped students complete their English homework.

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  Town of Mount Royal

  Apr 2017 - Sept 2017

  -Organised and supervised various activities and events for school-aged and teenage swimmers. -Regularly communicated with the swimmers' parents on the progress of their children.-Created a manual (incorporating rules, suggestions, and instructions) for aspiring lifeguards and swimming-instructors.-Organised fundraising events during competitions. -Created a summer-long plan for the program in collaboration with the management team. See description given for Lifeguard-Swimming Instructor Feb - Sept 2019.

  • Manager of the LEADERS program

    Apr 2017 - Sept 2017

  • Lifeguard-Swimming Instructor

    Apr 2017 - Sept 2017
• 

  Fitness Acess McGill

  Jan 2019 - Apr 2019

  Inclusive fitness trainer intern

  Co-designed fitness programs adapted to the clients' physical, sensory or cognitive disability. Worked with clients to help modify exercises and programs for maximum benefit and safety. Instructed clients on exercises as well as proper equipment use.-Received a GPA of 4.0/4.0 in the internship.-Trained a total of more than 50h.-Created exercises and adapted the fitness centre to a fully blind individual.

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  Town of Mount Royal

  Feb 2019 - Sept 2019

  Lifeguard-Swimming Instructor

  Prepared and gave Red Cross swimming courses to a wide range of clientele. Provided impeccable customer service at all times. Worked as part of the team with a variety of different backgrounds. Prevented accidents and performed aquatic lifesaving when required.-Gave lessons to individuals aged 6m to 64y.-Created course outlines afterwards used by staff members for beginner to advanced level swimming lessons.-Gave a multitude of private on-on-one swimming lessons.

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  McGill University

  Jan 2020 - Apr 2020

  Biomechanics Research Intern

  -Assisted in a study of 3D lower body kinematics of running conducted on an indoor corner banked track.-Collected 3D kinematic data on running treadmill using Vicon optical motion analysis.-Generated summary running evaluation reports while performing a sub-analysis of data.-Learned more about 3D lower body kinematics, proper research techniques, and research drafting.

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  Nautilus Plus

  Feb 2020 - Aug 2020

  Personal Fitness Trainer
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  Sydney Romantics

  Jun 2020 - Jul 2020

  Design & Branding Intern

  This virtual internship programme is operated by InsideSherpa and developed by the clothing and lifestyle brand Sydney Romantics. The internship is structured around Design & Branding introducing me to the marketing subjects including brand and authenticity, product design and craft, digital marketing, and community building.

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  UNIQLO

  Aug 2020 - Jul 2021

  Manager

  -Managing the opening of the largest UNIQLO global flagship store in Canada and the first in the Eastern expansion. -Proactively interacting with members of the headquarters including the CEO and the marketing team to generate ideas on how to sell products and boost sales-Supervising, monitoring, and developing a team of over 100 sales associates to ensure retention and high motivation.-Keeping high standards of customer service in the store to maintain and reflect UNIQLO’s values, mission, and vision.-Managing inventory levels and proposed solutions that best benefit the company. Show less

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  ProPharma

  Aug 2021 - Nov 2022

  Medical Information Specialist
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  Harrods

  Nov 2022 - now

  Customer Service Assistant Manager

  I play a pivotal role in upholding the exceptional standards and reputation of the iconic Harrods brand. Leading a dynamic team of 20-25 advisers, I ensure we offer unparalleled customer service and forge strong, meaningful connections with our valued clientele.My key responsibilities include:-Training and motivating my team to deliver world-class, personalised service, ensuring they are equipped with the skills and knowledge to exceed customer expectations.-Monitoring and evaluating team performance, providing constructive feedback, and implementing strategies to enhance our service standards.-Handling escalated customer inquiries, concerns, and complaints with efficiency and discretion, ensuring swift and satisfactory resolutions.-Analysing customer feedback and trends to identify areas for improvement and develop strategies to enhance the overall customer experience.-Collaborating with other departments to ensure a seamless and integrated customer journey, maintaining Harrods' reputation for excellence.-Maintaining an in-depth knowledge of Harrods' products and services, staying updated on new offerings, and sharing this knowledge with my team.-Ensuring the team adheres to Harrods' brand values and standards, maintaining the prestige and luxury associated with the brand. Show less