Francis Dehinbo MBA, ACIPM

Experience

• 

  GlaxoSmithKline Consumer Healthcare, L.P.

  May 2001 - Mar 2004

  Distributor

  • Received training and perform duties in several departments such as quality control, productions, sales and marketing, store management, human resources, Client Services, and Operations within the company• Learnt various staff functions, including operations, management viewpoints, and company policies and practices affecting each phase of business• Carried out all performance (SMART) goals and objectives set b my line manager upon accepting the position• Reported on the progress of goals and objectives• Observed experienced workers acquire knowledge of methods, procedures, and standards required for the performance of departmental duties• Trained in functions and operations of related departments to facilitate subsequent transferability between departments and provide greater promotional opportunities• Provided support as needed in the various departments, including reporting, data entry, presentation creation, strategic planning, and customer service• Distributed Company products as a freelance sales Representative Show less

• 

  CHI Limited

  Apr 2004 - Dec 2005

  Regional Sales Lead

  • Facilitated calls to prospective leads; schedule and follow through on calls with leads and current customers• Sourced and retained customers and referrals for incremental business• Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options• Marketed and promoted specific products as directed by management• Inform leads and customers of current promotions and discounts• Maintain positive business and customer relationships in the effort to extend customer lifetime value• Developed strategies for more effective sales, both individually and as part of a team• Tracked all appointments, sales, complaints, status reports, etc. thoroughly for quick resolve Show less

• 

  Oceanic Bank Nigeria Plc

  Jan 2006 - Dec 2008

  • Aligned learning interventions with identified learning needs • Developed and implemented the Bank’s competency matrix to meet employee developmental requirements• Designed and facilitated customized learning interventions • Reviewed and updated bank-wide manning levels to meet capacity requirements in line with the business’ growth strategy • Developed and implemented talent management strategies for selecting, developing, and retaining highfliers/high-potential staff.• Organized career fairs, developed and implemented the Oceanic Leadership Academy, among others • Developed and effected a succession plan framework• Coordinated the deployment of SAP in HR and supported the update and harmonization of the Bank’s HRIS platforms (SAP, Human Manager) Show less • Designed and update job descriptions• Sourced potential candidates from trusted recruitment channels • Crafted recruiting emails to prospective candidates• Screened incoming resumes and application forms• Set up interview panels and schedule candidates for Interview • Prepared and distribute assignments and numerical, language, and logical reasoning tests for candidates• Advertise job openings on the company’s careers page, social media, job boards, and internally• Provide shortlists of qualified candidates to hiring managers• Send job offer emails and answer queries about compensation and benefits• Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire• Participate in job fairs and host in-house recruitment events• Poached strategic highfliers and high-potential resources for the Bank Show less

  • Talent and Manpower Management

    Aug 2008 - Dec 2008

  • Talent Acquisition Specialist

    Jan 2006 - Aug 2008
• 

  Oceanic Pension Fund Custodian Limited

  Jan 2009 - Dec 2011

  Head, HR

  • Designed and implemented company policies that promote a healthy work environment• Setting objectives for the HR team and tracking progress• Oversaw and managed the Group’s performance appraisal system to drive performance across the Group• Developed and monitored overall HR strategies, systems, tactics, and procedures across the organization• Designed business needs through the development, engagement, motivation, and preservation of human capital• Developed models for monitoring HR metrics such as turnover rates and cost-per-hire • Developed employee career plan for all staff • Developed models for monitoring HR metrics such as turnover rates and cost-per-hire • Worked with Group HR Heads to develop HR budgets in line with the strategic intents of their businesses• Set up procedures to improve the organization’s learning and development• Maintained HR procedures that comply with labor regulations• Implemented yearly training needs assessment, develop learning and development plans, apply, and monitor the plan and measure the impact• Supervised salaries, benefits, remittances, and entitlements administration Show less

• 

  Ecobank Nigeria

  Jan 2012 - now

  • Overseeing manpower planning, HR strategy, learning and development, performance management, and reward and recognition.• Leading Ecobank business division’s recruitment, performance management, organization design and HR Policy design and implementation. • Spearheading talent acquisition, team productivity management, and resource utilization.• Facilitated HR strategy formulation, workforce planning, and benefits and compensation. • Redesigned KPIs and JDs for the above listed business Units.• Conducted job grading and evaluation exercise in the bank, in conjunction with Mercer SA.• Develop business wide training plans and budget for each financial year• Design and customize business-specific training programs• Support the cascading of Business strategy to Functional strategy.• Build and maintain strong relationships with managers and supervisors through regular meetings,• Serve as an escalation point for employee issues and provide support and recommendations as required• Support designated managers and supervisors with organization design efforts including providing guidance in the development of role descriptions and support in the evaluation of spans of control and layers• Coordinate the integration of new hires and the transition of new client employees into designated areas• Counsel, Coach and support critical business stakeholder towards achieving organizational Goals• Team with other HRBPs to share best practices and knowledge within designated areas of the business.• Channel Business need to HR and route HR initiatives to Business• Coordinate the integration of new hires and the transition of new employees into designated areas• Departmental visitation for on-the-spot assessment of situations.• Maintain the minimum approved cost-to-income ratio • Ensure a satisfactory Employee Net Promoter Score Index• Ensure Minimum Satisfactory & Resolution of all HR related Audit Exceptions with the Business Show less • Drove Focus sessions for People Leaders to embed employee-centricity through ER-related learnings• Accountable and ensured that all ER products are delivered effectively across the businesses and functions in line with Group policies and local laws• Provided strategic support across the bank in all business reorganization initiatives via Business Re-Engineering Processes• Effective Management of employee representatives - Unions, • Actively reduced the cost and reliance on external legal counsel by providing in-house subject matter expertise on ER legal matters• Provided suitable insights into employee engagements levels and ER case management trends to both Head of HR and the Chief Legal Counsel• Collaborated with HR, Legal and Compliance and / or external legal counsel for advice and decision• Leveraged ER and Legal circles for new trends and practices and update internal stakeholders in good time • Lead, assess and monitor country ER process risks in line with overall operational risk management framework• Lead implementation of suitable actions to mitigate identified risks.• Proactively updated Country HR Head/HRBP's and People Leaders on employment legislative changes and developments• Work closely with Country HR Head/HRBP's and Group HR legal to develop products, policies, and processes to up-skill People Leaders and other stakeholders in effectively dealing with ER matters.• Represents the Bank in ER related suits at the court of law• Managed the exit/separation desk Show less • Pioneered an internship scheme for fresh graduates which turned out to be a ‘Talent School’ for continuous talent sourcing of the Ecobank retail operation segment• Ensured enhanced key business communication across the bank via Town Halls, EWB initiatives/Engagement activities• Championed HR Operational risk issues, Risk Control Self-Assessment (RCSA), Key Risk Indicators, and Business Continuity Analysis.• Initiated the foundational work for Competency Frameworks within O&T.• Review results of people surveys, drive improvements in employee engagement and monitor applicable HR systems.• Workforce planning• Maintain the minimum approved cost-to-income ratio • Ensure a satisfactory Employee Net Promoter Score Index Show less • Advised management regarding the effects of Company business on taxes, and on strategies for minimizing tax liability related to PAYE. • Managed the retention and preparation of tax records, tax returns, and other required reports • Managed, and coordinated payroll processing and administration of employee benefits, compensation, and reward management services• Provided technical support in developing compensation proposals for prospective employees and making salary adjustments for existing employees to ensure fairness and internal equity.• Ensured all payroll-related inputs are reviewed for accuracy and processed promptly• Performed first-line review of input of overtime allowances into the payroll system • Processed monthly payroll and ensure accuracy of payments and deductions (PAYE, Pensions, NHF) from salaries of staff • Reviewed cost center changes, deductions, and variance analysis and check for accuracy of payroll• Raise all entries, fund transfer instructions, and stopped/returned salaries• Compensation strategy research for innovative ways of improving the reconciliation process and providing prompt reconciliation statements• Performed impact analysis of payroll-related laws and regulations guiding statutory deductions• Implemented the automation of payroll processes• Conducted a timely Salary survey Show less

  • Senior Human Resources Business Partner

    Oct 2017 - now

  • Employee Relations Lead

    Jan 2015 - Oct 2017

  • Human Resources Business Partner

    Jan 2013 - Dec 2014

  • Lead, Payroll, Compensation and Benefits

    Jan 2012 - Dec 2012