Tayebalasma ABDALRHMAN (MBA)

Experience

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  Zakat chamber

  Mar 2015 - Mar 2016

  Assistant Inspector
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  ALMOALEM MEDICAL CITY (AMC) مدينة المعلم الطبية

  May 2016 - May 2017

  Hospital Receptionist

  o Managing the daily cash fund and report it according to the regulations using ERP System.o Helpdesk for patients queries.o Providing services for contractors and calculate bill according to the agreement for the patient share if any and the firm share.

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  Bank of Khartoum

  May 2017 - Feb 2022

  o Service / Assist Branch Customers in their daily enquiries (Balance, Cheque book Status, Statement of Account, Incoming Transfers {all types}, cheque book requests, and ATM related enquiries.o Managing Branch customer Complaints, resolving them as quick kills or escalating the relevant departments and keeping a follow-up to ensure early resolution.o Receiving ATM Cards on daily basis, delivering them to customers & explaining them how to use them.o Prepare ATM Cards Action Forms for customers whom wish to renew, request a new Card or Pin for the ATM Card, or file a complaint.o Customer data cleansing & MIS reporting.o Continue with CBOS Data Cleansing exercise until the Database is updated with all BOK customers & participating in any similar exercise in the future as directed Filling all Lead Generation Forms (LGF) for any of BOK’s present & future Products & forwarding them to S&Q or concerned Departments as directed.o Preparing delivery Reports & Destruction Reports.o Communicate and coordinate with internal departments. Show less

  • Personal Banker

    Jun 2019 - Feb 2022

  • Customer services officer

    May 2017 - Jun 2019