Frank Drain

Experience

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  WEX

  Aug 1993 - Apr 2016

  Access Management (Joiner, Mover, Leaver events), policy enforcement (access recertification, some contract reviews, audit remediation,corporated governance enforcment), Limited vba scripting as it pertains to MS Excel, Word, and Outlook. Limited PowerShell sripting for active directory and exchange, Both geared toward process improvements in otherwise manual processes. Some technical writing.in the capacity of drafting internal procedures and communicating technical subjects to a non-technical audience. Show less Contacted existing WEX customers to conduct surveys and strengthen the relationship with these customers. The contact list was generated monthly where sales activity had declined over previous periods. The effort was to uncover problems or to identify if the account was in transtion to a competitor and re-engage them to give 100% business to WEX. Also contacted customers who had expressed the intent on closing their account in an effort to get to the bottom of any problems and win business back. Successful program in reducing attrition. Show less

  • Information Security Analyst 1

    Mar 2012 - Apr 2016

  • Help Desk Analyst

    Oct 2002 - Mar 2012

  • Customer Retention Specialist

    Aug 1999 - Oct 2002

  • Inside Sales Associate

    Nov 1997 - Aug 1999

  • Customer Service Representative

    Aug 1993 - Nov 1997
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  MaineHealth

  Oct 2016 - now

  Associate Helpdesk Agent