Julia Bulychova

Experience

• 

  Rogers Wireless

  Aug 2008 - Mar 2009

  Sales Representative

  Expressed outstanding sales skills by promoting wireless products and accessoriesPerformed activations and upgrades of cellular accounts through the Rogers systemMade daily inventory reports, invoice reports and monthly sales reportsUsed data entry and research skills on regular basis

• 

  WIND Mobile

  Oct 2010 - Apr 2012

  Assistant Manager

  Hired, trained and supervised eight of the new employees over the time of employmentAnalyzed and indentified customer needs and adjusted the sales techniques accordinglyCreated inventory and sales reports and used them to evaluate monthly salesWorked with the owner of the store to increase sales and promote the companyIncreased the sales quota by 20% to bring the store to the second best in the districtEnsured the swift resolution of customer issues to preserve customer loyalty Show less

• 

  The National Benefit Authority

  Jul 2012 - Feb 2018

  • Hired, trained and supervised a team of up to 15 client services representatives on a daily basis• Monitored and coached employees on their performance and attendance as well as motivated staff by providing performance incentives • Demonstrated leadership by implementing new initiatives on improving productivity of the call center department• Provided progression reports of team members to upper management to ensure that everyone is adhering to company goals and policies• Engaged in planning and goal development for the team to ensure that monthly targets are achieved and surpassed• Managed monthly department budget for team building activities and outings as well organized all social events Show less Worked with each client individually to develop the best plan to maximize revenueHad the highest caseload in the department with up to 400 clients and makes up to 90 calls per day to follow up with the clients on a regular basis Handled complex applications that includes adjustment and collection of medical forms, tax information and personal records of clients with an 85% approval rate of all submitted applications Effectively solved client issues and acts as a contact point between client and companyInteracted with client by phone, email, mail and fax on a daily basis Trained new employees Show less

  • Call Center Team Lead

    Jun 2017 - Feb 2018

  • Senior Case Manager

    Jul 2012 - Jun 2017
• 

  Proactive Software Systems

  Jun 2014 - Oct 2014

  Project Manager

  planned and carried out team project for Toronto District School Boardput together reports on the progression of the project during each stage reviewed all work before submitting to TDSB

• 

  Cision Canada

  Apr 2018 - now

  • Performs all activities related to onboarding and supporting new clients such as ensuring all necessary platforms are working, researching and answering client inquiries, hosting in person and virtual training sessions, coaching and guiding clients on their Client Journey• Acts as a consultant to clients, evaluates client goals and needs and provides the best solutions to achieve them• Manages up to 60 client accounts by keeping in constant communication with clients as well as updating them on new Cision products and functions• Has turned an at-risk client to one of the best client relationships by assessing client needs, restructuring the platform and adjusting client expectations• Tries to improve client satisfaction and retention by proactive outreach and clear communication. Prepares quarterly client meetings to evaluate client progress, to review their usage and to advise better solutions to improve their business• Uses Salesforce on a daily basis to update accounts, onboard clients and communicate with the client and the rest of the team• has a good knowledge of Boolean logic Show less

  • Manager Client Success

    Dec 2021 - now

  • Senior Client Success Manager

    Apr 2021 - Dec 2021

  • Client Success Manager

    Apr 2018 - Apr 2021