Nathaniel Smith

Experience

• 

  All Star Pools Colorado

  May 2012 - Sept 2015

  Manager

  • Generated weekly schedules for 16 employees• Conducted daily maintenance of pool and administered pump room procedures including chemical readings, balancing, and filtration at 4 different locations• Ensured all employees under my direct supervision were properly trained and active in their duties• Guaranteed positive customer satisfaction using conflict resolution techniques

• 

  Davidsons Liquors

  Apr 2016 - May 2017

  Customer Service Lead

  • Reconciled drawer finances at the end of each work day to support budget maintenance• Sustained inventory and analyzed purchasing transactions to ensure compliance with vendor contracts • Generated daily schedules for 10 cashiers during working hours• Performed cash pickups and assisted cashiers with software issues and customer escalations

• 

  TIAA

  May 2017 - May 2018

  • Performed KPI and cost analysis, along with data construction for 130+ institutional clients leading to a year-over-year cost avoidance of $5 million• Created multiple Tableau dashboards used by senior executives to identify operational strengths, weaknesses, opportunities and threats across TIAA’s entire book of business• Fielded and coordinated responses to 200+ operational request for proposal (RFP) questions that helped lead to TIAA becoming the sole record-keeper of 85 institutional clients• Collaborated with multiple business areas to drive company-wide initiatives that supported the Operational Liaison team’s strategic priorities of internal cost reduction and customer experience improvement Show less

  • Business Management Associate

    Aug 2017 - May 2018

  • Intern

    May 2017 - Aug 2017
• 

  Trans Lease, Inc.

  Jun 2018 - now

  • Vice President of Finance

    May 2024 - now

  • Director of Financial Operations

    Jan 2022 - now

  • Credit & Business Analytics Manager

    Jun 2020 - Dec 2021

  • Credit Analyst

    Jun 2018 - Jun 2020