Chancey Hicks

Experience

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  Geek Squad

  Oct 2005 - Oct 2010

  Computer Technician

  ♦Performed hardware and software repair on Windows PCs♦Recommended Geek Squad services to new customers and introduced new products as complete solutions for clients ♦Maintained Geek Squad Precinct standard operating procedure♦Redesigned and implement a more efficient network system resulting in optimal performance of all workstations♦Installed hardware and software on standalone personal computers and laptops♦Ensured maintenance of end user workstations and peripheral devices♦Assist in providing desktop application solutions♦Quickly respond to technical assistance requests♦Managed testing procedures for newly installed hardware and software applications♦Ensured timely repair of equipment♦Assist with network troubleshooting procedures♦Provided backup to the network administrator♦Installed and updated antivirus programs on a constant basis Show less

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  Geek Squad

  Oct 2013 - Jun 2021

  Covert Fulfillment Agent

  ♦Setup and maintain remote desktop connections through centralized server♦Recruited to be part of our agent training program, training up agents from on-boarding to ongoing education over the course of sixyears♦Helped steward the growth of the Online Support channel from 40 employees to 700♦Provide online 24/7 support for Best Buy clients and their partnerships. Assisted in helping and maintain partnership scope of work training materials♦Perform advanced operating system repair, computer and peripheral installation, printer break/fix, software and peripheral training using remote software♦Support home and office network installations♦Resolve functional and technical errors, provide update patches to the clients on P2P application, establish remote desktop connection to install and update home and business applications♦Inform clients regarding the estimated time required to analyze the problem♦Ensure accurate and up to date delivery of information♦Assist users in solving all computer-related problems through remote login, over the phone and by email♦Research and implement new practices to improve quality of service and organizational efficiency♦Consistently exceed business goals set forth by corporate management team Show less

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  AMC Health

  Jun 2021 - Mar 2022

  Tech Support Agent

  • Setup and troubleshot modems and tablets to connect Bluetooth to medical devices including: Blood pressure machines, thermometers, pedometers, scales, glucose meters, glucose adaptors, and pulse oximeters • Inbound, outbound, and callbacks to veterans to help with their medical devices.• Efficient with calls from all age groups with or without mental or physical issues.• Efficient with salesforce ticketing system.• Held a PIV card to access government records. • Handled a average of 50 inbound and outbound calls daily. Show less

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  Vaya Health

  Jul 2023 - now

  Support Specialist