Lisa Louw

Experience

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  Samsung Electronics

  Aug 2005 - May 2006

  Reverse Logistics Coordinator

  • Processed the return of faulty or damaged stock from various retail stores.• Worked with the transport company to ensure collections were done correctly and in the given time period.• Responsible for stock counts and adjustments.• Responsible for the processing of all relating paperwork, credits etc.• Liaised with customers and stores to ensure good customer service levels.

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  Tarsus Distribution

  Jun 2006 - Jul 2007

  Product Assistant

  • Assisting sales staff with product and order related queries.• Involved in the planning of sales incentives and customer specials.• Responsible for the day-to-day management of Samsung and APC products. • Processed all purchase orders accurately.• Updated all Estimated Time of Arrival’s on the system.• Coordinated deliveries of containers to warehouse; checked pricing once delivered to ensure correct value on invoice.• Assigned available stock to back orders; to ensure that the most important orders are fulfilled.• Dealt with customer queries & managed their expectations.• Responsible for calculation of claims on IBM and Lenovo Special Bids. Show less

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  Royal Pharmaceutical Society of Great Britain

  Nov 2008 - Nov 2009

  Committee Coordinator

  • Responsible for coordinating meetings of the Investigating Committee of the Royal Pharmaceutical Society• All correspondence with regards to the cases and registrants involved in cases heard by the Committee• Ensuring all parties involved in each case were notified of the impending meeting as well as the outcomes of the meeting• Worked with the investigations team to ensure cases were heard within the given times allocated.• Together with the Legal Advisor, ensured that all processes were done within the legal framework governing the RPSGB. Show less

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  WorldsView

  Jan 2011 - Dec 2011

  Marketing & Research Coordinator

  • Contact and qualify prospective and pre-existing customers within South Africa and Greater Africa. • Research to identify clients, sector opportunities, and competition within our industry.• Communicating the various Marketing activities and promotions to our existing and potential customers. • Working under pressure to ensure tight deadlines are met. • Updating the records, accounts and profiles on the system.• Following up queries brought up during the conversations had with clients.• Working with the different divisions within the company to ensure that the level of service promised is delivered. Show less

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  Masslift Africa

  Feb 2012 - Dec 2023

  • Oversee the Sales Admin Coordinators countrywide ensuring to ensure all orders are processed correctly and timeously, forklifts are delivered to the correct spec, paid for and service levels are maintained.• Oversee the Production team to ensure all new, demo and used machines are built to correct specification and within the time constraints given.• Oversee all Finance Deals, ensuring all funding documentation is signed off and processed correctly.• Oversee all New All-In-Maintenance Contracts ensuring correctly drafted, approved and handed in.• Oversee stock counts of new and used equipment. Ensure records are correctly maintained on ADP.• Oversee the Used Stock process, from receipt of used machine through the repair process to next sale.• Manage collection of outstanding debtors to ensure average debtors’ days of less than 10 days. Transferring this information into the Cash Flow Forecast for upper management.• Oversee the maintenance of the CRM database and ensure updates done timeously and correctly.• Oversee the process of placing new stock orders with the Principle, ensuring accuracy, correctly authorized and shipped on time.• Oversee Major Account Customers ensuring all orders and queries are resolved timeously. • Maintaining excess hour spreadsheets for Major Accounts.• Approval and sign off on all Supplier orders and invoices with regards to new and used machine sales. • Dealing with Supplier and internal accounting queries.• Checking of all Sales Related expenses and Monthly accounts to ensure correct allocation of Sales related income and expenses.• Managing the expiry list to ensure Bank Settlements are processed for payment and all expiring forklifts are correctly processed.• Performance Management done quarterly for all Sales Admin related staff. Show less • Produce and maintain the shipping report of all new machines on order.• Notify the Sales Director Managing Director and Financial Manager of any changes to ex works dates and to follow up with Principle on ex works dates and ensure units are shipped on time.• Work with Principle on van plans, clearing and packing instructions to ensure most efficient shipping.• Notify clearing agents of shipments, provide the correct documentation and handle queries.• Process workshop requests to be submitted with order for authorization.• Process sales orders on ADP system on receipt of a signed off order pack, including workshop request & to update the Order and Delivery schedule daily.• Issue supplier purchase orders, receive supplier invoices and allocate accordingly. Following up with suppliers, deal with queries and ensure invoices are processed for payment.• Update production schedule daily and notify relevant parties of delays and estimated delivery dates.• Invoice machines on ADP System once all details have been confirmed.• Maintain the ADP new and used stock accurately, handle new and used equipment accounting queries.• Work with Service department to update and follow up on the production of new and used machines.• Follow up on the receipt of trade-ins and off hire units making sure that goods received notes are obtained and that used stock is updated correctly.• Prepare the used machines for sale list for the Sales Director.• Follow up on condition reports for used and ex rental units, obtain authorisation from the Sales and Managing Director for additional repairs, issue orders and process accordingly.• Produce asset acquisition and disposal documents with the Sales and Managing Directors authorisation.• Handle customer and sub dealer queries regarding invoicing and production. Show less • Compose sales quotations on behalf of the sales team and follow up on outstanding quotes.• Allocate stock or forward ordered units to sales orders.• Notify customers and sales managers of any delay.• Draw up manual invoices and ensure they are sent to the relevant parties.• Follow up with banks and customers on payment for new and use equipment.• Produce hand over documents and ensure handovers are completed.• Arrange most cost-effective and efficient transport possible for new and used equipment.• Follow up on trade-ins and ensure tax invoices are processed and paid.• Process all exports of new and used equipment producing commercial invoices, and packing lists.• Prepare all customs documents and police clearance certificates for exports.• Prepare waybills for all new and used deliveries and ensure the information on the waybills is correct.• Receive signed waybills and ensure that all the relevant documentation is filed accurately.• Ensure load tests certificates are received, saved and filed. • Taking minutes in Exco, Board and Management Meetings.• Manage website updates and Mailers sent out monthly.• Maintain database and ensure all new leads are entered correctly.• Handling of marketing related material: adverts, billboards, branding and general marketing material. Show less

  • Sales Admin & Logistics Manager

    Jan 2015 - Dec 2023

  • Sales Administrator, Shipping & Production Co-Ordinator

    Aug 2013 - Dec 2014

  • Sales & Marketing Administrator

    Feb 2012 - Aug 2013
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  GZ Group

  Dec 2023 - Mar 2024

  Beneficial Ownership Manager
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  Chase Technologies Industrial Lithium Ion Batteries

  Mar 2024 - now

  Operations Manager