Syed Arshad Alam

Experience

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  MAWDY

  Dec 2012 - Jul 2015

   Managed over 1, 000 user accounts in Active directory to the end-users located globally (Spain Greece, USA, Bahrain, Jordan, Egypt and Dubai). On boarding and monitoring the accounts into Cyber Ark for different platform like Windows domain and Unix platform. Creation of Safes and Master Policies in CyberArk. Add/Remove users from the Safe and Offboard the Privilege accounts. Arranging new Active Directory user accounts, password, giving share & security level permissions, email inboxes, and other services needed by new employees in a company. Creating and managing roaming/mandatory profiles for the users and troubleshooting issues which arise in user profiles. Configuring and managing backup and restore procedures with CA ARC serve Backup. Installing, configuring & administrating File servers in windows server 2008,2008 R2 Register tickets using HP Service Manager (SM), manage and follow-up helpdesk support software until ticket has been resolved for any IT related issues. Install and business applications (SAP) and Exchange Server 2010. Managing SQL*Load processes and daily/weekly Exports Show less  Creation of new users and disabling user access in Active Directory (AD). Creation of Security and Distribution groups in AD and managing permissions. Responsible for configuring new Microsoft Exchange Outlook accounts for new users and troubleshooting exchange profile issues in outlook. Managing user profiles and maps it in window server 2003/2008 for setting up roaming profiles. Provided remote access support, setup and troubleshoot VPN. Managing SQL*Load processes and daily/weekly Exports Creating and maintained Oracle Database Tables. Generating Oracle reports weekly, monthly and yearly through. Installing, configuring & administrating File server in windows server 2003/2008 Show less

  • Senior IT Assistant

    Jun 2014 - Jul 2015

  • IT Assistant

    Dec 2012 - Jun 2014
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  JPMorganChase

  Aug 2016 - Jul 2017

  Senior Support Engineer

   Securing and maintain around 2 lakh privileged accounts into EPV (Cyber Ark Enterprise password vault) Sever health checkup of (Vault, Vault DR, CPM, PSM, PVWA) Reports generation as per the business requirements. On boarding bulk accounts using Bulk password upload utility. Safe creation, managing SAFE permissions and add/remove users Troubleshooting server related issues for CPM password change. Proactively supporting all kind of requests coming to our queues in our ticketing tool (SNOW) based on SLA. Show less

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  ObjectWin Technology

  Jan 2018 - Oct 2018

  Information Technology Security Analyst

   Installation of Vault, Vault DR, PVWA, CPM and PrivateArk client. Sever health checkup of (Vault, Vault DR, CPM, PSM and PVWA) Troubleshooting server log files related issues for Vault, PVWA and CPM Prepared Design document, requirement gathering and Operations SOP’s Create Safe Design and Configuring Master Policy. Reports generation as per the business requirements. Integration of HSM and LDAPS with CyberArk. On boarding the accounts manually/ Bulk on boarding. Show less

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  Infosys

  Oct 2018 - now

  Senior Associate Consultant

   Installation of Vault, DR Vault, CPM and PVWA components. Configuration of Load Balanced PVWA. Migration of Vault, DR Vault, CPM and PVWA from 2012 R2 to 2019. CyberArk Version upgrade from 10.10 to 12.2 and 11.5 to 12.2 CyberArk EPV End-User License Management. Integration of HSM Cloud solution, SIEM for logging (Sentinel), AD(LDAPS) and ADFS: Azure MFA  Manually Patch Vault and DR Vault every month to ensure all the latest MS security patches has been applied. Prepare CyberArk Audit reports as per the requirement from the external Audit vendor and follow-up with the client and audit team until it gets approved. Coordinate with the vendor in troubleshooting issues related to Vault and component servers or while working on any new requirement. Proactively supporting P1 and P2 tickets (SNOW) during critical scenarios when the CyberArk portal is down during the outage. Designing Architecture diagram, Design document, Implementation plan and Operations SOP’s. Safe Design creation, Platforms, Configuring Master policies and Onboarding of accounts. Vault and DR Failover-Failback process, DR drill activities. Show less