Aden Yeo

Experience

• 

  Toshiba TEC Singapore

  Aug 2010 - Sept 2012

  Product Quality Engineer
• 

  HP Singapore

  Sept 2012 - Apr 2015

  Hardware Quality Engineer
• 

  Unicorn Financial Solutions PTE LTD

  Apr 2015 - Feb 2016

  Financial Consultant
• 

  Carrier Transicold PTE LTD

  Jun 2016 - Aug 2017

  Reliability Engineer
• 

  Vital Vision Technology Pte Ltd

  Aug 2017 - now

  Sales Engineer
• 

  HP

  Oct 2018 - now

  Responsibility to create Product strategy, improve customer satisfaction is the prime responsibility and also ensuring that the created product strategy, specifications are carried out successfully.Widely use Data analytic skill to make data driven insights/decision making. Make used of data analytic tool such as Excel (Pivot Table), JMP, Tableau, Medallia.Work closely with other departments which contributes sales to the organization.Getting approval for the product strategy created with the help of higher management officials derive a method for the product strategy to align with the company policies and goals.Make marketing calls to targeted customers who really need the company’s products/ services explain about the features, benefits etc and convert them as a customer.Ensuring customers are satisfied and also involve in the product support as if any customers faces some issues with the product. To solve those issues and ensure that customers are satisfied.Researching and finding out new opportunities and also finding out new technological improvements that can be made to improve customer satisfaction and future products.Reporting about the current status of the product strategy to higher grade authorities and also the needs raised by each department which will support the project strategy. Show less

  • Senior Software QA Engineer

    Aug 2019 - now

  • Product Support Manager

    Oct 2018 - now